Network Operations Center Technician II

GEOGRAPHIC SOLUTIONS INC•Palm Harbor, FL

8d•Onsite

About The Position

Job Summary: The Network Operations Center Technician II (NOCT) is responsible for monitoring, managing, and adhering to Geographic Solutions standards for proactive enterprise systems, infrastructure, network, security, and application monitoring. The NOCT II must be able to provide daily, weekly, monthly, and yearly SLO/SLA reporting within the growing IT infrastructure at Geographic Solutions. As part of the NOC team, the NOCT II will be required to operate and assist in supporting all the Geographic Solutions monitoring and operations-based toolsets including but not limited to, SolarWinds® Orion, Zabbix, PureStorage®, Nimble Storage, VMware VirtualCenter, and other point tools. Geographic Solutions is seeking a candidate with mid-level experience who is capable of working in a fast-paced growing technology company with the ability to run all components related to proactive system, management, incident and problem management, and operational and SLO/SLA reporting. The right candidate will be a self-starter and ready to help configure, manage and run our enterprise monitoring, alerting, and reporting tools and processes. Viable candidates must be willing to work onsite at GSI's headquarters in Palm Harbor, Florida daily.

Requirements

Prefer 3-5 years in operational experience interfacing with proactive monitoring, reporting, and job scheduling systems such as SolarWinds Orion, Zabbix, or other related enterprise based proactive monitoring, event correlation, and reporting tools
Experience working with TCP/IP, Network Monitoring, firewalls, load-balancers, switching and routing, and the use of Network Sniffers
Minimum of 3 years’ experience working within an Enterprise Systems Management Center with Windows platforms including Windows Server 2019, Active Directory, Group Policy, IIS 10, SQL Server 2019, Windows/SQL Clustering
Monitor, report, and perform capacity planning on various SAN (Storage Area Network) solutions such as Pure, Compellent, EMC, and Nimble SANs
Monitor, report, and troubleshoot Cisco switches, routers, and firewalls, as well as DNS, IDS/IPS, and other utility applications
Troubleshoot web service issues from the browser through the database tier, with a special focus on IIS, application pools, console applications, scripts, and web services
Must possess strong analytical skills and the ability to present findings and make decisions in a fast-paced growing environment
Ability to multitask and prioritize commitments and responsibilities on a daily basis often under the pressure realized within a growing company with changing environments, new client commitments, and moving deadlines
Ability to work and communicate with internal and external clients/customers and other technical functional organizations
Excellent oral, written, and mentoring skills
Detailed-oriented in the creation and maintenance of architecture, support, and procedure documentation
Experience working with various virtual technologies, including VMware and virtual firewalls
Must be a team player and considered a key contributor within a company that is on a progressive growth path
A successful candidate must be a self-starter and a technology enabler to represent the IT Team and Geographic Solutions on all projects and in all meetings with internal IT groups and business representatives, clients, and vendors
Ability to learn and retain information in a fast pace environment
Demonstrate excellent attention to detail
Ability to multi-task efficiently
Ability to work independently and/or as a part of a team
Ability to have a highly flexible schedule
Reliable Transportation
Ability to work 3rd shift

Nice To Haves

Microsoft Certification (MCP, MCSE, MCITP, MCDBA) is highly desirable

Responsibilities

Working within standard three tier Internet-facing web services application environments and infrastructure within a Microsoft® based environment
Administering, maintaining, mentoring others, and evolving our enterprise monitoring, alerting, reporting, and analysis suite of tools to manage our SaaS client environments and the internal corporate infrastructure and environments. Includes our current set of tools: Solarwinds Orion and proprietary monitors
Creating support ticket, and ensuring incident is resolved
Onboarding new clients
Monitoring scheduled jobs in SQL and ensure delivery of SFTP files and SSIS package is complete, and provide escalation as needed
Responding to alerts and notifying the various internal/external teams to assist in problem resolution
Assisting in conference call setups for outages, initiating swat call to ensure all technical resources are engaged, and assisting in diagnosing problem
Collecting and assisting in Root Cause Analysis documentation for internal and external customers on a timely basis
Possessing knowledge in troubleshooting methodology with the following technology components: Web, SQL, SFTP, and file servers including Windows Server 2019, IIS, Application Pools, SQL server 2019, SQL Clustering, console applications, secure remote access, SAN’s, MPLS, VPN’s, and Terminal Services
Maintaining and following the company’s MAC processes and push monitoring templates to new devices, applications, and services into the NOC tool sets
Maintaining detailed documentation on all server specifications and inventory, including model numbers, processor specifications, memory, licensing, versions, patches, changes, topology, and physical connectivity drawings
Providing Problem and Incident Management functionality, including issue triage, severity level and impact determination, problem ticket creation, support notification, escalation, communication, and managing the issue through resolution and Impact Statement/Root Cause Analysis document creation when applicable
Willing to do shift work as required
Willing to work weekends as required