Network Operations Center Tech - Sentinel

Blackfoot Telephone Cooperative Inc • Missoula, MT

57d

About The Position

The NOC Sentinel provides overnight network operations coverage, ensuring the health, security, and reliability of our core network, customer circuits, and managed services. This role responds to alerts, monitors and alerts customers regarding scheduled and emergency maintenances, audits and updates records, and provides support to customers—regardless of contract size. The Sentinel works independently during overnight hours, collaborating with day-shift NOC Technicians as needed. This is part-time temporary position.

Requirements

• Knowledge of company policies, procedures, products and services.
• Knowledge of general office practices and procedures.
• Knowledge of telecommunications industry, data networking, engineering, and related equipment and systems.
• Knowledge of network troubleshooting methodologies.
• Knowledge of time management and organizational skills.
• Knowledge of network systems, network monitoring systems and network equipment.
• Skill to gather and report numerical data and produce statistical reports.
• Skill to operate various office equipment such as a computer, copy machine, fax machine and multi-line telephone.
• Skill to troubleshoot and provision network services
• Ability to work independently.
• Ability to communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner.
• Ability to think analytically and be a problem solver while having a good eye for detail.
• Ability to work completely and accurately under time constraints and deadlines.
• Ability to obtain and maintain a valid driver’s license, have a good driving record and be insured under the Company insurance policy.
• Ability to maintain confidentiality of Company and customer records when required.
• Ability to read, analyze, and interpret reports.
• Ability to provide excellent customer service.
• Ability to work in a safe and effective manner.
• Associates or Bachelors’ degree in network/networking or related degree preferred; 1 to 3 years of experience with Internet and other data networks. Network related certification required.

Nice To Haves

• Cisco Network Certification preferred.
• Customer Service Experience preferred.

Responsibilities

• Monitor network health using advanced network monitoring systems; respond rapidly to alerts and notifications for all customers.
• Actively monitor and coordinate scheduled and emergency maintenance activities, ensuring impacted customers are notified promptly and accurately. Track maintenance windows, verify completion, and maintain documentation across all communication platforms including calendars, internal teams, and customer-facing systems.
• Coordinate incident response for network events, including identifying, assessing, and escalating issues as needed.
• Manage trouble tickets, monitor emails and queues, and provide responsive support for escalations and after-hours issues.
• Circuit testing and validation
• Prioritize and resolve on-call responsibilities, including carrier maintenance notifications and customer-impacting events.
• Audit new and existing circuit records, IP allocations, VLAN allocations, and migrations; correct discrepancies and maintain data integrity.
• Update network records, work orders, and service documentation as needed to ensure accuracy and compliance.
• Conduct network cleanup tasks, including disconnects and post-maintenance reviews.
• Provide exceptional support to all customers, regardless of contract value, ensuring timely communication and resolution of issues.
• Notify customers of carrier and internal network maintenances and outages, communicating proactively regarding service impacts.
• Respond to customer emails, calls, and internal messages during overnight hours.
• Liaise with day-shift NOC Technicians and other departments to ensure seamless handoffs and continuity of service.
• Adapt to evolving technologies, processes, and business needs; perform other duties as assigned to support the organization.
• Perform other duties and responsibilities as required to fulfill job function or as assigned.

Benefits

• comprehensive medical benefits plan
• LTD
• life insurance
• an outstanding retirement pension plan plus a 401k plan that includes employer match
• other employer paid benefits

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree