Network Operations Center Manager

TEKsystems•Kansas City, MO

1d•$150,000 - $180,000•Onsite

About The Position

This leader will be responsible for the strategic direction, operational excellence, and continuous improvement of the company's Network Operations Center. They will ensure the reliability, performance, and scalability of telecom support across voice, data connectivity, data center, and emerging technologies. They will lead a 24/7 mission-critical operation, driving innovation, automation, and customer satisfaction. QUALIFICATIONS: 10+ years of progressive leadership in a Network Operation Center, with at least 5 years in a leadership role. Proven track record managing large-scale, multi-site NOC environments. Deep understanding of IP networking, fiber optics, wireless technologies, and cloud-based infrastructure. Strong crisis management, analytical, and decision-making skills. Exceptional communication and leadership abilities.

Requirements

10+ years of progressive leadership in a Network Operation Center, with at least 5 years in a leadership role.
Proven track record managing large-scale, multi-site NOC environments.
Deep understanding of IP networking, fiber optics, wireless technologies, and cloud-based infrastructure.
Strong crisis management, analytical, and decision-making skills.
Exceptional communication and leadership abilities.

Nice To Haves

Familiarity with industry leading network monitoring tools.
Ability to accomplish specific, measurable goals, and to “see the big picture” coupled with a desire to add value to the company.
Familiarity with AI tools to create efficiencies.
Strong analytical skills and logical thought processes, with the ability to resolve simple to complex telecommunications issues.
Proven track record involving attention to detail, meeting deadlines, and consistent high level of performance

Responsibilities

Develop and execute the vision, strategy, and roadmap for NOC operations aligned with corporate objectives.
Partner with executive leadership to shape NOC investment priorities and technology evolution.
Anticipate industry trends and position the NOC for next-generation telecom services support.
Oversee 24/7 monitoring, incident management, and service restoration for all network layers (core, access, transport).
Establish and enforce SLAs, KPIs, and operational metrics to ensure optimal network performance.
Lead root cause analysis and continuous improvement initiatives to reduce downtime and improve MTTR (Mean Time to Repair).
Drive adoption of AI, machine learning, and automation to enhance network visibility, alarm correlation, and proactive issue resolution.
Evaluate and implement advanced monitoring, analytics, and orchestration platforms.
Lead, mentor, and develop a high-performing team of NOC managers, engineers, and analysts.
Oversee workforce planning, training, and succession strategies for critical roles.
Act as the primary liaison between NOC and internal teams (Engineering, Customer Support, Sales, and Product).
Provide executive-level reporting on network health, incidents, and performance trends.
Support customer escalations and high-priority service restoration efforts.