Network Operations Analyst

OSC Global

10h • Remote

About The Position

The Network Operations Analyst will perform network monitoring, reporting, and facilitate recovery from degraded or failed services in support of the US Government customer’s Network Operations Center (NOC) and Service Monitoring Center (SMC). This position will provide technical support for incident response, service degradations, outages, and other service interruptions. This position will also investigate and troubleshoot hardware and software problems related to monitoring tools.

Requirements

• Strong knowledge of IT Service Monitoring best practices and standards.
• Ability to work within a team-oriented, collaborative environment, develop strong working relationships across organizations.
• Excellent verbal, written and interpersonal communication skills, excellent organizational and multi-tasking skills.
• Ability to support tasks and issues through to completion, strong follow-through and critical problem-solving skills.
• Superior customer service skills.
• Adaptable and capable of working in fast-paced environments.
• High School Diploma or equivalent
• Two or more years' experience in Network Operations
• Must be US citizen
• Must be able to obtain a secret security clearance
• Must be able to pass pre-employment background check

Nice To Haves

• CCNP Certification
• Valid Security+ Certification
• Active secret security clearance or higher

Responsibilities

• Plan, brief, and execute efficient Authorized Service Interruptions (ASI) with minimized impact to daily operations.
• Monitor and support performance of critical infrastructure, to include network, storage, database, Mainframe, and other components and services. May include support during non-core hours.
• Monitor and assess speed and performance of IT services, websites, and end-user assets.
• Manage service or infrastructure outages or degradations via ticket creation and coordination with Help Desk, technical Subject Matter Experts, or support agencies for recovery.
• Open, manage, and close service status flags for outage or server degradations. Maintain ongoing monitoring and communication of service flags through phone, email, and other means.
• Investigate and document recovery and root cause of outages.
• Support and maintain monitoring tools, researching, and testing improvements for recommendation and implementation.
• Perform tool assessments to opportunities to improve performance or accuracy of notifications.
• Create and update documentation needed to configure, operate, and recover monitoring tools and capabilities, Common Operating Procedures (COP), and other processes.
• Perform other duties as appropriate and as assigned.

Benefits

• OSC EdgeTech offers excellent benefits for eligible employees.
• Benefits include paid holidays, paid time off, 401K with employer match, dental, vision, health insurance plans, as well as life and disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED