Network Observability Specialist II

Iridium Satellite • Tempe, AZ

3d • Onsite

About The Position

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things. At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world. If you are experienced in Network Operations or IT Technical Support, then get excited about an excellent opportunity to join Iridium Satellite as a Network Control Specialist II on our Gateway Technical Operations team. In this role, you’ll monitor, maintain, and support Iridium Gateways and remote site equipment, primarily in a cloud environment. You will ensure timely resolution of network and service issues and manage outage notifications in a 24x7x365 setting. You’ll be successful in this role if you are an eager learner, known problem-solver, and can draw on your previous technical experience to triage, diagnose, and drive solutions on a wide range of technical challenges.

Requirements

• Bachelor’s degree in Telecommunications, Computer Science, or related discipline; OR equivalent, relevant experience in lieu of degree
• Minimum 3 years of relevant, proven experience working with AWS cloud systems
• Previous experience working in a network operations capacity and/or NOC environment
• Intermediate knowledge of Linux command line skills
• Strong communication skills, with the ability to clearly present information and ideas to others
• Have confidence and be able to easily build meaningful relationships with your manager and members of your team
• Must be able to prioritize your tasks, be self-aware enough to identify and correct mistakes, and not be afraid to ask for help when needed
• Be active in seeking out ways to improve yourself and gain new knowledge, and be enthusiastic in sharing knowledge with others
• NOTE: The selected candidate will complete initial training on a Monday–Friday, daytime schedule
• Following successful completion of training, the role will transition to assignment on a swing or night shift (B or C shift) and participate in an on-call rotation, in accordance with operational requirements
• Be able to work in a 24x7x365 environment
• Be on call to support major network issues
• Be able to travel up to 10%
• Be able to lift up to 25 pounds

Nice To Haves

• Any AWS certification (i.e., AWS Certified Cloud Practitioner, AWS Certified Advanced Networking, AWS Certified AI Practitioner, etc.)
• Experience operating 3/4/5G Core networks (Mavenir is a plus)
• Experience operating 3/4/5G Open RAN networks (Gatehouse is a plus)
• Basic understanding or working knowledge of monitoring IOT device links
• Basic understanding or working knowledge of Non-Terrestrial Network (NTN) technologies
• Basic understanding or working knowledge of satellite-to-cell integration and 4/5G NTN architecture
• Technical industry certification in Network+ or Linux (RedHat, CentOS, etc.)

Responsibilities

• Contribute to the team, in a technically knowledgeable and experienced capacity, in monitoring, testing, and upgrading of cloud-based Gateway network elements
• Identify system/service anomalies and troubleshoot with urgency
• Respond to alerts in a timely manner and initiate corrective actions to restore network services
• Coordinate fault resolution with Iridium Engineering teams, various managers/leaders, and vendor support
• Document, prioritize, and drive resolution of system and service issues
• Create, validate, and update technical procedures
• Support troubleshooting of customer trouble tickets, serving as an escalation point and, in some cases, as a subject matter expert
• Collaborate with various subject matter experts within the company to draft, update, and organize technical training guides, job aids, and procedural documentation to ensure staff are equipped with the knowledge and resources needed to perform network control operations effectively
• Perform other duties and responsibilities as may be assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees