Network Control Center Operator I

Allied Universal • Middletown, CT

1d

About The Position

Adesta, an Allied Universal® Company, is hiring a Network Control Center Operator. The Network Control Center Operator I performs ongoing monitoring of the customer’s wide variety of networks and services; coordinates with technicians and customers to provide timely trouble resolution; and provides level-one help desk support and services in a fast paced call center environment.

Requirements

• 2-year college degree preferred. High School Graduate or equivalent required.
• Basic understanding of computer operating systems, hardware, software, telecommunications and voice radio systems is helpful.
• Strong data entry skills and proficient with Microsoft Word, Excel & Access.
• An acceptable equivalent combination of education and experience will be considered.
• Must have strong customer service and interpersonal skills
• Possess strong attention to detail
• Proven ability to execute multiple tasks efficiently and effectively
• Ability to be flexible and handle change in a dynamic operations center environment
• Communicates effectively in both oral and written English technical language, both in interpreting requirements and providing reports. Should possess good customer service abilities along with refined grammar skills. The position may require a lot of interaction and outside calls with field personnel, customers and vendors which must be handled in a professional manner.

Responsibilities

• Monitoring of customer’s wide variety of networks
• Coordinate with technicians, customers, & vendors to resolve issues in timely manner to maximize system up time.
• Accurately process system(s) alarms and provide incident tracking, documentation and notification in accordance with published processes
• Maintain a daily activity log, including tracking and notification of persons visiting remote site locations
• Perform subscriber radio control functions as needed
• Provide level-one help desk functions (call-taking, ticket creation & notification to technicians and customer in accordance with published processes)
• Initiate disaster recovery phone reroutes as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees