2026 Summer Internship - Network Operations Control Center

SBA•Boca Raton, FL

11d

About The Position

Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company , our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes —the essential infrastructure that keeps our world connected. We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus , where every team member matters, and we collaborate passionately to support our customers' objectives. We believe in shared success. At SBA, we invite every team member to think like an owner. Financial Wellbeing: Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees), a 401K with a generous company match, and an Employee Stock Purchase Plan offering company stock at a discount. Mental Wellbeing: We prioritize your health with access to a dedicated Health Concierge service. Personal Growth & Balance: Enjoy a generous Paid Time Off (PTO) package, paid holidays, and paid volunteer hours. We also fuel your ambition with tuition reimbursement, support for professional certifications, and a wellness reimbursement program. If you’re ready to make an impact with a stable industry leader, we want to hear from you. Your Next Career Opportunity – Network Operations Control Center Intern Support the office in general. Implement administrative policies alone or with other team members, performing the following duties.

Requirements

H.S. Diploma/GED plus College Degree-seeking student; or recent graduate and <1 year relevant experience.
#LI-MD1
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stoop, bend, kneel or crouch. Ability to stand, walk and sit. Ability to reach with hands and arms Visual ability correctable to 20/20. Sitting up to 90% of the day. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Manual dexterity to input data into the computer and the calculator and operate the equipment listed above. Ability to lift up to 15 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office/ Cubicle workspace. Moderate noise level.

Responsibilities

Extracting alarm logs from the Remote Monitoring System and prepare the monthly performance report for SMPMS vendors.
Initiating and implementing ideas and providing feedback on software tools, procedures, and improvements to NOC functionality.
Providing assistance with NOC integration industry monitoring/ticketing tools.
Analyzing faults resolution process and developing scripts and reports to optimize
Developing daily, weekly, monthly, and ad hoc performance reports.
Prepare a root cause analysis report and share it with the relevant team for improvements.
Document all actions in accordance with standard company policies and procedures.
Manage change requests, internal and external.
Work with internal and external technical and service teams to create and/or update knowledge base articles.
Ensure any assigned housekeeping duties are carried out in conjunction with the regional personnel, contractors, and supervisors.
Support the NOC Supervisors and understudy the NOC Manager to acquire the management skills necessary to manage the NOC activities in the absence of the NOC manager.
Other projects duly assigned