Network Control Technician
About The Position
Provide change management coordination and scheduling support for large private communications network. Serves as the focal point for all planned maintenance activities. Conducts risk assessment and analyzes customer service impacts for corrective maintenance activities and for implementation related moves, adds and changes to critical circuits and network elements. Position requires strong attention to detail and adherence to policies and procedures. Interacts directly with internal and external customers to schedule planned maintenance events. Utilize complex tools and reports to accurately assess service impacts for planned maintenance events. Ability to obtain a US Security Clearance.
Requirements
- High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
- Ability to obtain a US Security Clearance
- strong attention to detail
- adherence to policies and procedures
Nice To Haves
- Experience with Network Management Systems and tools.
- Experience with SQL database and MS Excel.
- Previous call center experience.
- Prior experience required in maintaining high service levels in a demanding customer support services environment.
- Project management experience.
- Ability to work flexible shifts or schedules.
Responsibilities
- change management coordination
- scheduling support for large private communications network
- focal point for all planned maintenance activities
- Conducts risk assessment
- analyzes customer service impacts for corrective maintenance activities and for implementation related moves, adds and changes to critical circuits and network elements
- interacts with internal and external customers to schedule planned maintenance events
- Utilize complex tools and reports to accurately assess service impacts for planned maintenance events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
