Network Assistant

DRN ReadiTech•Aberdeen, SD

51d

About The Position

The Network Assistant position is responsible for maintenance, monitoring and supporting DRN ReadiTech Managed Service customers’ networks. The primary role includes but is not limited to assisting with day to day MS operations along with directly supporting customers and DRN’s IT Analysts. The Network Assistant position will report to the Enterprise IT Manager. The Network Assistant will complete a wide range of special projects as assigned. The Network Assistant must possess the ability to work and get along with other employees and departments in a positive manner for the maximum benefit of the company. This individual will be expected to deliver exceptional customer service to both internal and external customers. Regular work hours are Monday through Friday 8 am to 5 pm. Night and weekend work may be required as the business need dictates along with an on-call rotation schedule.

Requirements

Knowledge of company policies, procedures, products and
Knowledge of Microsoft Office Suites
Knowledge of Microsoft Office 365 and Exchange Online Experience
Knowledge of Microsoft Active Directory Domain Management, Terminal Services
Knowledge of the following protocols/standards: SMTP, POP, FTP, DNS, DHCP
Skill in routing and switching
Skill in project-based efforts
Skill in security
Skill in applying best practices consistently
Ability to create and adapt in a fast-paced
Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
Ability to organize and prioritize multiple work
Ability to make sound decisions using information at
Ability to self-direct and efficiently manage time and tasks
Ability to contribute in a sales
2 year IT related degree required along with related job experience.
Must have (or be able to obtain within 1 year) entry-level certifications along with the ability to obtain additional professional certifications as the business need dictates.

Responsibilities

Monitor, maintain and support all customer network devices including servers, routers, computers, tablets, printers, etc.
Perform system maintenance work as directed by the IS Team
Image machines
Level 1 IS Support
Sonicwall firmware upgrades
MS Customer onsite and remote support
Patching
Preparing quotes for customers or Analysts via Quosal
Connectwise Power User
Research & development for Analysts and Sales team as needed
Goal & team focused
Attendance is an essential function of this Regular, reliable, consistent and punctual attendance is required.
Responsible for all other duties as assigned