Network Administrator

Alabama A&M University•Normal, IL

53d•Onsite

About The Position

The Network Administrator reports to the Network Infrastructure Manager and will provide support with diagnosing and resolving any potential network issues. Support, maintenance and optimization of core network services, devices, and communications systems. Provide installation and support of server hardware, Microsoft server operating systems, Microsoft Active Directory, VMware, Microsoft Exchange, and a strong working knowledge of IP networks is preferred. Assist in designing, purchasing, and configuring new equipment for network expansion. Researching new products and technologies, network security/redundancy/performance. Monitor, troubleshoot, and maintain voice and data networks (LAN, WAN, wireless, and VoIP) devices such as phones, switches, and routers. Excellent customer support skills as well as the ability to work in a team environment. This is a regular, full-time, salaried, benefits-eligible position, and it is campus-based. The Network Administrator will participate in a rotating coverage schedule on university holidays, after hours and weekends.

Requirements

Bachelor's degree or equivalent work experience.
At least 4 years of working experience within infrastructure and/or service desk or related area.
Must be able to safely lift up to 75 pounds in support of hardware installations.
Knowledge of a wide range of computer systems software, applications, hardware, and communications
Knowledge of system security (Firewall/threat management/patch management) and data backup/recovery
Knowledge of customer service standards and procedures
Must be able to troubleshoot basic Network related problems
Ability to simultaneously coordinate and complete multiple projects
Ability to make administrative/procedural decisions and judgments
Knowledge of Enterprise Telecommunications Infrastructure including VoIP systems, Cloud-based technologies, PBX (Nortel and others) phone switches, Call Center Management, IVR systems, Call Routing and reporting software
Demonstrated working knowledge of Windows and Linux servers

Responsibilities

Assist with the operation and maintenance of the IT environment.
Performs diagnostics of network issues, provides support for service desk staff.
updates and maintains network documentation, assigns IP addresses, saves device configurations.
Performs physical security review for network assets and makes recommendations for the layout and location of network components, equipment, cabling, and wiring
Responsible for installation, administration, and testing of network servers, operating system software, printers, AV equipment, cabling, and other related network components/equipment.
Ensure security through access controls, backups and firewalls
Assist with day to day cable pulls/cross-connects/terminations.
Perform day to day moves, adds, and changes on VoIP phone systems.
Assist with new site/new system installations.
Assist with Wi-Fi deployments, testing and hardware replacements, as well with network LAN/WAN.
Offer Tier 2 support for IT Infrastructure related services tickets as necessary.
Work with Cloud & Infrastructure Team when implementing new server technologies
Participate in appropriate in-service and workshop programs and attend any required meetings
Support and monitor data center and monitoring equipment.
Performs miscellaneous job-related duties as assigned.