NetSuite Principal Business Analyst

Oracle • Austin, TX

64d • Hybrid

About The Position

We're seeking a Principal Business Analyst with deep experience leading end-to-end software implementation and process-transformation initiatives, ideally with ERP or CRM systems. The ideal candidate brings strong technical acumen, a background in engineering or IT, and a proven ability to independently drive change using AI, automation, and Agile (Scrum) methodologies. This role partners directly with business stakeholders, engineering, and product teams to transform Customer Success processes within the NetSuite Business Unit. The successful candidate will be a strategic thinker who operates autonomously, anticipates risks, and ensures delivery excellence without the need for close supervision. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling [phone] in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Serve as liaison between the IT team and Opportunity to Order & Order to Cash POD's (Product Oriented Delivery), with attention to detail to deliver quality products. Act as a team leader to other personnel, while participating in the design and implementation of NetSuite solutions that are aligned with our business/corporate strategies and goals. The Senior Business Analyst must have the ability to use professional concepts and company objectives to resolve complex issues in creative and effective ways. This role is responsible for developing new business strategies and models, communicating to management how these strategies will enhance the business efficiency, and reporting the performance of the team and the business

Requirements

• 8+ years of experience as a Business Analyst and/or Project Management, preferably in software implementation or ERP/CRM transformations.
• Proven experience in process improvement initiatives for Customer Success.
• Hands-on exposure to AI, automation tools, or intelligent process design.
• Strong understanding of Agile (Scrum) delivery and product-oriented operating models.
• Excellent problem-solving, analytical, and facilitation skills; able to simplify complex topics, navigate ambiguity, and influence decision-making.
• Exceptional stakeholder management, communication, and documentation skills.
• Ability to operate independently, manage multiple priorities, and take ownership of outcomes.
• Bachelor's degree in Engineering, Information Systems, Business, or related field; Master's degree preferred.
• Excellent problem-solving and analytical skills.
• Familiarity with Agile and workings of a product-oriented model
• Effective communication and leadership skills.
• Able to facilitate working meetings, ask good questions, listen to the answers.
• Strong organizational skills: task prioritization, effective time management, meeting facilitation, stakeholder analysis, and risk identification and mitigation.
• Ability to proactively contribute to multiple projects simultaneously.
• Passion for and ability to understand customer needs.
• Ability work with globally distributed teams.
• Bachelor's degree in Business, Finance, IT, or any related field.

Nice To Haves

• NetSuite knowledge or certifications are a plus.
• Experience with NetSuite ERP, CRM, or SaaS solution implementations.
• Certification in Agile (CSPO/PSPO, CSM/PSM) or Project Management (PMP, PRINCE2).
• Proven exposure to AI-driven business process re-engineering or automation governance.
• Bonus points for experience implementing NetSuite ERP, CRM or any other
• IT solution.

Responsibilities

• Lead end-to-end business analysis for Customer Success transformation and related initiatives.
• Identify and deliver automation opportunities leveraging AI or rule-based workflows to improve efficiency and accuracy.
• Translate complex business needs into clear functional and technical requirements, ensuring traceability and testability.
• Partner with engineering, QA, and product management to ensure timely, high-quality delivery aligned with scope.
• Facilitate stakeholder workshops, sprint reviews, and backlog refinement sessions under an Agile framework.
• Conduct validation and acceptance testing to ensure solutions meet business objectives.
• Mentor and guide other analysts or project contributors on best practices, standards, and methodologies.
• Drive change-management readiness by ensuring documentation, communication, and user enablement plans are in place.

Benefits

• Oracle careers open the door to global opportunities where work-life balance flourishes.
• We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options.
• We also encourage employees to give back to their communities through our volunteer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 5,001-10,000 employees