NetSuite Business Analyst

Handsome Brook Farms•Knoxville, TN

1d•Remote

About The Position

We’re seeking a highly organized, detail-oriented Business Analyst to own item-master data in NetSuite, provide hands-on support for NetSuite and RF-Smart users, and travel to our facilities to train staff and document standard operating procedures.

Requirements

Candidates must be authorized to work in the U.S. without current or future employer sponsorship.
Bachelor’s degree in Business, Supply Chain, Information Systems, or related field.
3+ years of NetSuite experience, including item-master or inventory data management and end-user support.
Hands-on experience with NetSuite & RF-Smart or similar warehouse-mobility tools.
Strong Excel skills and comfort with large datasets.
Excellent troubleshooting, training, and communication skills—able to engage both technical and non-technical audiences.
Willingness and ability to travel up to 25% for on-site training and support.

Nice To Haves

Superior communication & stakeholder skills
Proven ability to translate between technical and non-technical teams—writing clear requirements, leading workshops, and presenting solutions verbally and in writing.
Deep NetSuite configuration & customization expertise
Proficiency configuring core ERP modules (Financials, CRM, Inventory), plus building workflows, saved searches, dashboards, and reports to meet business requirements.
SuiteFlow, SuiteAnalytics & SuiteScript familiarity
Hands-on experience (or at least a working knowledge) of SuiteFlow (visual workflows), SuiteAnalytics, and the SuiteScript API (SuiteScript 2.x/1.0 or SuiteBuilder customizations)

Responsibilities

Item Master Data Management
Own creation, maintenance, and governance of item records across all subsidiaries, locations, and business units.
Enforce naming conventions, categories, units of measure, costing methods, and other critical attributes.
Audit regularly for duplicates, inconsistencies, or outdated entries, and remediate data issues.
Manage item lifecycles: new requests, modifications, discontinuations, and reactivations.
NetSuite & RF-Smart Support
Serve as primary point of contact for end-user questions in NetSuite and RF-Smart (picking, cycle counts, receipts).
Troubleshoot data-entry, navigation, saved searches, permissions, and mobile scanning workflows.
Configure and maintain RF-Smart settings; liaise with third-party support for escalations.
Deliver quick-reference guides, screen-walkthroughs, and hands-on demos.
Training, Travel & Documentation
Travel regularly (up to 25% of the time) to on-site facilities in TN/GA to deliver in-person NetSuite and RF-Smart training.
Develop and maintain comprehensive SOPs, user guides, and training materials for both systems.
Conduct train-the-trainer sessions and ensure knowledge transfer to local super-users.
Process Leadership & Collaboration
Act as liaison between operations, supply chain, procurement, finance, IT, and RF-Smart partners.
Support cross-functional initiatives—product launches, catalog updates, system migrations, and supply-chain planning—by delivering accurate data and system configurations.
Partner with NetSuite admins/developers to design workflows, scripts, and automations that streamline data and scanning processes.
Reporting & Continuous Improvement
Build and maintain saved searches, dashboards, and reports to monitor data quality, system usage, and scanning performance.
Identify and implement automation opportunities (CSV imports, templates, RF-Smart enhancements) to reduce manual effort.
Ensure compliance with internal controls and audit requirements for data and system access.