NetSuite System Analyst

Intercom•Chicago, IL

3h•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company. We are seeking an experienced NetSuite System Analyst to provide technical support, build system enhancements, and work closely with cross-functional teams to streamline operations and improve system functionality. The role will involve collaborating with fellow admins/analysts and business stakeholders to understand the requirements and translate into automations and solutions. The successful candidate will have in-depth experience and strong expertise in NetSuite configuration, development, integrations, and customizations on all accounting modules. This is a great opportunity for a motivated and self-directed individual to support this highly visible and impactful company initiative.

Requirements

Minimum five years of experience in administrating NetSuite ERP
Expertise in configuring NetSuite accounting modules and features (Basic Accounting, OneWorld, Multi-book, Advanced Revenue Management, SuiteAnalytics, Fixed Asset Management etc.).
Experience in developing using NetSuite SuiteScript 1.0 and 2.0, including but not limited to Client Scripts, User event Scripts, Scheduled Scripts, Map/Reduce Scripts and Suitelets
Experience on integrating external systems with NetSuite.
Adept in using NetSuite ODBC, relational databases, SQL, and data management.
Familiarity with NetSuite best practices and methodologies.
Good understanding of basic accounting and financial principles, including but not limited to General Ledger, Accounts Payable, Accounts Receivable, financial reporting, and month end activities
Strong problem-solving and analytical skills
Ability to have clear and effective communication with stakeholders and partners
Administration, configuration and customization of NetSuite accounting modules and features
SuiteScript (1.0 & 2.0)
NetSuite default connectors(Coupa, Ad, etc.)
Custom API integration and data pull
NetSuite ODBC reporting
Version Control and Collaboration Tools (Git, Jira, etc.)

Nice To Haves

NetSuite certifications (e.g., NetSuite ERP Consultant, NetSuite SuiteFoundation) is a plus
Previous experience in high tech industry or relevant consulting fields in a similar role
Experience with other SaaS systems that are often used together with NetSuite (i.e. Coupa, Workato, Workday)

Responsibilities

Provide ongoing support to end-users, addressing and resolving technical issues related to NetSuite.
Design and configure customizations in all NetSuite modules utilizing customizable objects including custom records, lists and segments,
Utilize SuiteScript and workflows to automate business processes, extend native functionalities and address system limitations
Implement NetSuite integrations with third-party applications, tools, and external systems using RESTlets, Web Services, or other integration technologies.
Perform unit and integration testing, and ensure a smooth deployment process for all NetSuite customizations and configurations.
Create customized reports, saved searches, and SuiteAnalytic workbooks to support financial reviews
Leverage NetSuite ODBC to create and validate advanced SQL reporting meeting more complex reporting use cases.
Identify opportunities for process optimization within NetSuite, recommending and implementing improvements.
Author detailed design/specification documents capturing business processes, use cases, exception handling and test cases
Collaborate and communicate efficiently with teammates and stakeholders to define and align requirement, scope and use cases.