Neighbor Experience Associate

St. Vincent de Paul District Council of Cincinnati•Cincinnati, OH

8d•Onsite

About The Position

Neighbor Experience Associate . St. Vincent de Paul – Cincinnati (SVDP) has served residents of greater Cincinnati for over 150 years with basic needs such as food, medicine, and homelessness prevention through its outreach center in the West End and through fifty-six parish-based volunteer Conferences (chapters). SVDP provides holistic direct assistance and systemic change services while treating neighbors in need with dignity, and compassion. At St. Vincent de Paul, every person is valued and made to feel that they belong. Job Summary: The Neighbor Experience Associate will serve as the primary contact person for those requesting services at the Neyer Outreach Center. This position will be cross-trained on all of our direct service programs, including Welcome Rooms, Call Center, Front Desk, and Choice Food Pantry. Engagement, assessment, eligibility determination, and service delivery are primary functions. The right candidate will have a heart for service, compassion for our neighbors, and a willingness to serve in the area of most need throughout their day.

Requirements

High school diploma required; college degree is preferred.
Degree or prior experience in social work, human services, or related fields preferred.
Candidate must possess excellent customer services skills and be able to communicate clearly and compassionately with diverse audiences.
The ideal candidate will work on own initiative and deliver on time, be well-organized with attention to detail, and display flexibility and a willingness to pivot between tasks to serve in the area of most need.
Basic computer literacy and the ability to learn SVDP software are required.
The ability to work under pressure and a comfort in engaging with people of different cultural and economic backgrounds in a faith-based setting are necessary.
Must have the ability to sit and/or stand for extended periods of time; ability to speak, hear, and engage in effective communication, both in person and over the telephone.

Nice To Haves

Bilingual (Spanish) abilities are a plus.

Responsibilities

Serve neighbors in a variety of direct service roles, based on the area of greatest need.
Serve at the front desk, welcoming and providing compassionate guidance to all guests who enter the NOC. This includes helping neighbors navigate the check-in process and sharing information about services offered.
Accompany neighbors through the Choice Food Pantry and assist them to their mode of transportation.
Assist neighbors in a Welcome Room to holistically assess their overall situation, determine eligibility, and provide appropriate SVDP assistance and referrals.
Assist Call Center with answering and returning calls to neighbors.
Foster a welcoming, orderly, and compassionate lobby environment by modeling dignity and patience, de-escalating conflicts, and creating a place where neighbors feel respected, safe, and supported while accessing services.
Assess and respond, as necessary, to the needs of neighbors presenting minor to critical situations at any time during business hours.
Answer neighbor questions and troubleshoot any problems that arise, ensuring interactions reflect Vincentian values of faith, friendship, and service.
Help maintain neighbor records, including entering data into our case management system, checking eligibility, completing neighbor requests, and providing administrative support to seasonal programs.
Maintain awareness of primary community resources available to address needs presented by neighbors, as well as the process for accessing them.
Positively interact with volunteers, neighbors, and other SVDP staff.
Support the rest of the Services team, as needed.