nCino Business Analyst Senior

City National Bank • Los Angeles, CA

7h

About The Position

The nCino Business Analyst serves in a dual capacity. This person will work with business users to gather and define business requirements; translate the requirements into user stories, process changes and work flows to solve business problems and will also support & lead the Agile process for the line of business (LOB) nCino application. The role will work with the line of business, division Salesforce team, nCino Business team, outside consultants, the SFDC COE business and technical teams and other stakeholders to ensure delivery of high quality solutions to meet business needs, including ongoing support of the introduction of new features and capabilities

Requirements

• Bachelor's Degree or equivalent
• Minimum of 4 years experience in a technical support and/or customer service role
• Minimum of 3 years business/data analytics experience
• Minimum of 1 years experience in a technical or business Salesforce-related role or Salesforce Certification

Nice To Haves

• Experience in financial services with solid understanding of relationship management and/or credit underwriting
• Strong interpersonal, verbal, and written communication skills
• Strong project management skills

Responsibilities

• Support the Line of Business nCino users by troubleshooting inquiries, logging & tracking issues and assisting in triaging situations
• Support the existing nCnio COE Agile process of prioritization of user stories across multiple business processes and stakeholders
• Understand & analyze cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions
• Perform and / or coordinate UAT testing; work with nCino business, SFDC COE business and technical teams on defect remediation
• Serve as a point of contact from the Division Admin team for day-to-day support of the nCino platform users: answer questions; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation
• Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the nCino and Salesforce COE roadmap
• Maintain and improve knowledge base & training material accessible by support team and business users to minimize cases and avoid repeat issue escalation
• Create and maintain custom reports and dashboards for various teams
• Provide on-going support for nCino evolution; participate in projects as a Subject Matter Expert, to drive product roadmap successfully forward and ensure alignment with CNB’s overall Salesforce strategy
• All other appropriate duties as required.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees