National Response Systems Effectiveness (NRSE) Manager

Global Support and Development•Charlotte, NC

2d•Onsite

About The Position

Global Support and Development (GSD) is looking for a National Response Systems Effectiveness (NRSE) Manager to stand as the architect of readiness for our most critical humanitarian efforts. The position is full-time, on site, and located at HQ in Charlotte, N.C. In a world where the speed of response defines the success of the mission, the NRSE Manager acts as the master orchestrator, aligning complex systems into a unified front of readiness. This role isn’t just about maintaining protocols; it’s about refining the pulse of our national safety infrastructure. By bridging high-level strategy with operational precision, you ensure that when the stakes are highest, our systems don't just function— they excel. If you're ready to turn complex logistics into a seamless shield of effectiveness, your impact starts here. GSD offers a comprehensive benefits package to include: Up to 25 days of accrued vacation Up to 80 hours of annual sick leave Up to 80 hours of Military Pay and 30 Days Differential Medical, Dental and Vision (GSD covers monthly premium) Group Life and AD&D Coverage (GSD covers monthly premium) Retirement (Pre and Post Tax Options) and a Company Match Matches on Qualified 529 Plans Up to 14 Paid Holidays Want to know more? Read on to learn more about the role and how you can help us turn strategy into action!

Requirements

Five (5) or more years of relevant management experience in humanitarian aid, disaster response, or development project management, preferably in the humanitarian sector;
Three (3) or more years experience operating in Telecoms, Energy, or WASH in low-resource or emergency settings, preferably in an international context; and
Proven experience developing programs and teams for government entities, NDMAs, or regional bodies (CDEMA/CEPREDENAC) in the Caribbean or Central America.
Degree in Disaster Management, International Development, Engineering, Logistics, or a related field;
Or equivalent experience and training, depending on position
ICS, 100, 200, 700, 800;
Certification in project management is desired.
Ability to converse on technical topics (radio systems, solar grids, water filtration) to bridge the gap between technical engineers and non-technical government stakeholders;
Strong organizational skills with the ability to manage multiple complex projects simultaneously;
Excellent communication and negotiation skills, with high cross-cultural competence;
Proven ability to lead and motivate teams to produce quality results within challenging timeframes and ongoing change;
Program oversight and management, development of programmatic policy, procedure, and guidelines;
Ability to coordinate multiple projects simultaneously under pressure;
Confident and effective written and verbal communication, to include presentation ability;
Cultural awareness and the ability to work collaboratively with a wide array of stakeholders to build and maintain relationships;
Discernment for confidentiality in relation to organizational, partner, and donor activities and communications;
Strong organizational skills and the ability to rapidly shift tasks;
Experience working and/or traveling domestically and internationally;

Nice To Haves

Working knowledge of Spanish and/or French desired.

Responsibilities

Lead the day-to-day management and implementation of NRSE technical projects, specifically in the domains of ETC, Emergency Power (solar/backup generation), and Emergency Water;
Oversee the execution of Port Preparedness strategies, ensuring maritime assets and seaports are integrated into national disaster response plans;
Manage project timelines, budgets, and deliverables, ensuring alignment with GSD’s Strategy 2030 and specific Country Work Programs;
Coordinate technical assessments (e.g., warehouse power audits, connectivity surveys) and translate findings into actionable project plans;
Implement the Human Capital Strategic Plan, focusing on the standardization and certification of volunteer networks (CERT) and professional responders at various levels;
Facilitate training workshops, simulation exercises, and "train-the-trainer" programs to ensure local partners can operate and maintain GSD-provided infrastructure;
Support the integration of MHPSS (Mental Health and Psychosocial Support) into national response frameworks, ensuring first responders have access to psychological first aid and peer support systems;
Serve as an operational focal point for NDMAs, maintaining regular communication to ensure projects are co-designed and meet local needs;
Collaborate with regional bodies (CDEMA, CEPREDENAC) to align national projects with regional standards and interoperability protocols;
Coordinate with GSD’s internal technical teams (Innovation, Maritime, Aviation, Operations and Response ) to deploy specialized assets effectively during project implementation;
Liaise and coordinate with consultants and contractors to ensure follow up on project implementation;
Deploy on short notice to disaster-affected areas to serve as a Coordination Manager or technical liaison within an Emergency Operations Center (EOC).
Facilitate the rapid integration of GSD surge assets (e.g., power, water, comms) into the national response structure during active emergencies;
Develop, implement, and execute plans, processes, and projects in support of departmental strategy, maximizing efficient use of resources and ensuring shared vision;
Support the professional development and growth of direct reports;
Support critical decision-making processes, to include identifying issues and driving problem-solving, especially in resource-constrained and time-sensitive contexts;
Support budgetary planning, control, and analysis for the NRSE Section;
Prompt and action GSD’s core values of accountability, humility, and integrity in all work we conduct;
Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact; and
Perform other duties as assigned.