National Operations Manager

Jobgether

4d

About The Position

In this dynamic leadership role, you will oversee nationwide mortgage operations, managing the end-to-end loan lifecycle and leading a high-performing processing team. You will collaborate closely with underwriting, sales, and product teams to ensure pipeline accuracy, operational efficiency, and exceptional customer experiences. The role requires a hands-on approach, solving bottlenecks, designing scalable processes, and coaching team members to success. You will implement systems and workflows that increase productivity, maintain quality standards, and drive measurable outcomes. This position offers the opportunity to shape operations for a high-growth, innovative lending platform. Ideal candidates thrive in fast-paced environments, think systemically, and are motivated by building processes that scale.

Requirements

• 7+ years of experience in mortgage operations, with at least 3 years in a leadership or management role.
• Deep knowledge of the full loan lifecycle, including processing, underwriting, and closing workflows.
• Proven experience managing teams responsible for pipeline movement, file quality, and customer communications.
• Familiarity with Agency, FHA, VA, Non-QM, construction-to-perm, and renovation loan products.
• Strong proficiency with loan origination systems (LOS) and operational dashboards.
• Exceptional analytical, organizational, and communication skills.
• Entrepreneurial mindset with the ability to thrive in a fast-paced, evolving environment.
• Hands-on, proactive leadership style with a focus on coaching and process improvement.

Responsibilities

• Lead and manage nationwide mortgage processing teams, including hiring, training, coaching, and performance management.
• Oversee the full loan lifecycle, ensuring files progress efficiently from application to closing.
• Troubleshoot complex loan files and resolve bottlenecks to maintain pipeline flow and accuracy.
• Collaborate with Loan Officers, Underwriting, and Product teams to maintain timely and accurate loan files.
• Develop and refine workflows, checklists, and procedures to optimize operational efficiency and reduce friction.
• Monitor key operational metrics and provide regular reporting to executive leadership.
• Ensure compliance with agency, investor, and internal renovation lending guidelines.
• Drive accountability and operational excellence while supporting team growth and development.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive healthcare, dental, and vision coverage.
• Retirement plan with company match.
• Paid time off and holiday benefits.
• Professional development opportunities and career growth potential.
• Collaborative and supportive work environment with a focus on operational excellence.
• Opportunity to influence and shape a national lending operations function.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees