National Installation Manager

Sub-Zero Group•Madison, WI

1d•Remote

About The Position

Sub-Zero Group, Inc. inspires moments worth savoring in the home by providing highly refined, specialized appliances and memorable experiences that bring substance to luxury through doing the right thing, together, and with purpose. The National Installation Manager’s role will deliver on our promise by developing and managing our Factory Certified Installation program through a network of Factory Certified Installers. This new and exciting opportunity will have an impact on every appliance Sub-Zero Group, Inc. sells in the United States and Canada. Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability. Growth and development are important aspects of this position and will set you up for success in the future. This is a remote position which would oversee a team of 4 Regional Installation Managers throughout the US.

Requirements

Bachelor's degree in Business, Operations Management, or related field
Proven leadership experience managing geographically dispersed teams
Strong background in operations, installation, service, or field-based partner networks
Demonstrated ability to influence outcomes without direct authority
Excellent organization, communication, and problem solving skills
7 years of experience in an operations management leadership role

Nice To Haves

Experience with certified partner or authorized programs
Deep understanding of customer experience drivers
Ability to lead cross-functional initiatives and drive change to scale

Responsibilities

Team Leadership and Development Lead, coach, and develop a team of Regional Installation Managers responsible for supporting Factory Certified Installation partners within their territories
Oversee hiring, onboarding, training, performance management, and professional development of regional team members
Establish clear expectations, priorities, and accountability while fostering a culture of collaboration and continuous improvement
Factory Certified Installation Program Oversight Provide national oversight of the FCI program to ensure consistent execution of installation standards and program requirements
Guide regional teams in monitoring compliance, supporting certification requirements, and reinforcing best practices within the FCI network
Partner with internal stakeholders to evolve FCI requirements in support of installation quality, reduced claims, and improve customer satisfaction
Installation Quality & Performance Management Refine, develop, and track key performance indicators related to installation quality, customer experience, and partner performance
Assess installation trends and risks across regions and direct corrective actions where needed
Support regional teams in managing complex or highâimpact installation issues and escalations
Partner & Stakeholder Engagement Direct regional efforts to build and maintain strong relationships with Factory Certified Installation owners, distribution partners, and internal teams
Collaborate with Sales, Quality, Reliability, Liability, and Business Units to resolve issues and support continuous improvement
Represent the installation organization in crossâfunctional initiatives impacting product design, installation processes, and customer experience
Strategic & Operational Execution Serve as project manager for strategic installation initiatives aligned to enterprise priorities
Optimize the FCI partner network by region in partnership with distribution leadership to best meet customer and market needs
Coordinate national sharing of best practices, lessons learned, and process improvements across regions
Training & Continuous Improvement Ensure Factory Certified Installation partners meet training requirements and expectations
Identify national training needs and collaborate with training teams on program development and delivery
Provide feedback on training effectiveness, facilities, and opportunities for enhancement based on field insight
Financial & Budget Management Manage installationârelated warranty expense in partnership with internal teams
Develop and manage personal and team travel and expense budgets