National Catastrophe Claims Team Lead

Allstate

2d • Remote

About The Position

Our National Catastrophe team is growing, and we are actively looking to hire a Team Lead Catastrophe Claims. Reporting to the Senior Manager National Catastrophe Claims, the Catastrophe Claims Team Lead position is accountable to providing support to the Catastrophe team in achieving their loss/expense cost containment and customer experience objectives as well as efficiency and effectiveness and employee engagement.
Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Requirements

• Minimum of 5-7 years of experience adjusting residential property claims or working in a relevant property claims role
• Understanding of legal principles across all national jurisdictions is an asset

Nice To Haves

• CIP/FCIP designation preferred
• Holding Provincial Adjusting Licenses is an asset
• Prior Auto Claims experience is an asset
• Experience in training and coaching is an asset
• Experience working with property estimating within Xactimate is preferred

Responsibilities

• Provide continuous support to the Manager Catastrophe Claims with duties assigned as needed
• Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
• Assist with claims file reviews, shadowing and observing advisors to ensure the delivery of individual results, which include metrics for quality, quantity, timeliness, productivity and customer satisfaction
• Provide support to manage external and/or contract staff in service of our customers
• Provide an environment to foster best in class customer service
• Determine and delegate claims settlement authority to claims representatives.
• Ensure compliance with overall Allstate, and regulatory, legal and ethical policies and requirements
• Collaboration with the Claim Manager to drive and deliver on departmental objectives
• Provide ongoing direction to the team to achieve objectives
• Ability to adjust and manage pending of catastrophic claims

Benefits

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed