Claims Team Lead Workers Compensation
About The Position
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. You will do significant work in partnership with our Workers Compensation clients. Take responsibility to make better decisions, earlier in the life of every claim. Identify and deliver the right resources, at the right time and in the right place. Think critically, solve problems, plan and prioritize activities. Serve clients, effectively communicate and embrace new challenges to drive success. - Supervise a small Workers Compensation team. - Demonstrate significant claims handling skills and carry an individual case load delivering high quality and efficient service. - Participate in adjuster hiring and training to nurture a culture of performance and continuous improvement. - Manage workloads and motivate performance. - Use Gallagher's technology to enhance your team's efficiency and quality. - Communicate with clients, carriers and brokers in a professional, positive and proactive manner. - Effectively manage multiple competing priorities, identify coaching opportunities and position team members for successful development.
Requirements
- High School Diploma
- Minimum of 10 years hands-on workers compensation claims adjusting experience required including lost-time/indemnity and litigation.
- Appropriately licensed and/or certified in all states in which claims are being handled
- Knowledge of all team member related functions
Nice To Haves
- Bachelor's Degree
Responsibilities
- Supervise a small Workers Compensation team.
- Demonstrate significant claims handling skills and carry an individual case load delivering high quality and efficient service.
- Participate in adjuster hiring and training to nurture a culture of performance and continuous improvement.
- Manage workloads and motivate performance.
- Use Gallagher's technology to enhance your team's efficiency and quality.
- Communicate with clients, carriers and brokers in a professional, positive and proactive manner.
- Effectively manage multiple competing priorities, identify coaching opportunities and position team members for successful development.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
