National Administration Director

SERVPRO of Denver Southeast•Aurora, CO

44d

About The Position

SERVPRO DENVER SE, is an industry leading water, mold, and large loss fire restoration company. SERVPRO quickly responds to property damage emergencies ranging from multimillion-dollar disasters to those suffered by individual businesses and homes. WHY SERVPRO? Growth: SERVPRO Denver SE is aggressively growing and expanding creating upward mobility / new career opportunities. We believe in promoting from within supporting the growth and success of our team members. We are now hiring for an "National Administrative Director" for our Denver SE location. JOB DESCRIPTION: Provide leadership with strategic thinking and exemplify excellent customer service. Ensure annual divisional initiatives aligned with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes. Hire, train, and manage a team of office personnel to manage all of team JEFFRIES local office operations while monitoring compliance and risk management. Communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues. Team Management. Manage Office Managers over remote territories. Indirectly manage Job File Coordinators. Manage additional administrative staff in the company as necessary. Coordinate and maintain SERVPRO uploads across all local territories (in and out of Colorado) Mange TPA/Program requirements/compliance outside of SERVPRO such as Contractor Connection, Alacrity, Sedwick, etc. Create and implement JFC and Office Manager training programs Annual Planning and Reporting. Participate in annual and quarterly planning Document divisional performance Develop the office division annual plan and document and manage the office division performance

Requirements

10 years of administrative or office-related experience required
Must have prior experience with management of office personnel
Must have High School Diploma/GED or Degree
Proficiency in Microsoft Office and QuickBooks or equivalent accounting software
Ability to pick up new proprietary software
Maintain excellent organizational skills with the ability to multitask
Utilize outstanding written and verbal communication skills
Ability to be polite, confident, and provide excellent customer service
There will be some travel to other locations as well as large jobsites

Nice To Haves

Water, Fire, Mold Restoration, Insurance or Construction industry experience is preferred
Auditing, Estimating, or Accounting experience is helpful but not required
Experience with Xactimate is a plus
Estimating project experience.
Construction management experience preferred
Bilingual a plus

Responsibilities

Provide leadership with strategic thinking and exemplify excellent customer service.
Ensure annual divisional initiatives aligned with company initiatives are completed.
Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes.
Hire, train, and manage a team of office personnel to manage all of team JEFFRIES local office operations while monitoring compliance and risk management.
Communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.
Manage Office Managers over remote territories.
Indirectly manage Job File Coordinators.
Manage additional administrative staff in the company as necessary.
Coordinate and maintain SERVPRO uploads across all local territories (in and out of Colorado)
Mange TPA/Program requirements/compliance outside of SERVPRO such as Contractor Connection, Alacrity, Sedwick, etc.
Create and implement JFC and Office Manager training programs
Participate in annual and quarterly planning
Document divisional performance
Develop the office division annual plan and document and manage the office division performance