National Accounts Specialist

Fencing Supply Group Acquisition LLC•Sandy Springs, GA

11d•Hybrid

About The Position

The National Account Specialist is the operational engine behind FSG’s National Accounts Program. This internal candidate will support seven major fencing contracts across the U.S., as well as assigned franchise accounts, ensuring a seamless customer experience from quote through delivery. This role is high-volume, high-visibility, and customer-service intensive, requiring top-tier professionalism, accuracy, and responsiveness. The National Account Specialist serves as a hybrid Inside Sales, Customer Service, and Project Coordination professional dedicated to supporting National Account Managers (NAMs), Outside Sales Representatives (OSRs), and key national and franchise accounts. This individual manages the entire lifecycle of customer requests—RFQs, pricing, communication, order tracking, and reporting—while ensuring consistency across all national account activity. The position can be hybrid or remote, depending on proximity to an FSG branch.

Requirements

3-5+ years of experience in inside sales, customer service, estimating, or project coordination
Experience in fencing, construction, or building materials strongly preferred
Strong understanding of commercial and industrial fencing products, or ability to learn rapidly
Proven success in high-volume quoting environments
Exceptional customer service skills—professional, polished, and solutions-focused
Strong attention to detail and ability to juggle multiple priorities under tight timelines
Excellent verbal and written communication skills
Proficiency in Microsoft Excel and ERP/CRM systems (INFOR a plus)
Ability to remain calm, organized, and effective in a fast-paced environment

Nice To Haves

Experience in fencing, construction, or building materials strongly preferred
Proficiency in Microsoft Excel and ERP/CRM systems (INFOR a plus)

Responsibilities

Manage all RFQs, RFPs, and pricing requests for National Accounts and franchise accounts
Prepare accurate, competitive, and timely quotes across multiple product categories
Collaborate with NAMs, OSRs, and estimating teams for pricing strategy and consistency
Deliver professional, customer-ready quote packages
Serve as the primary internal point of coordination for assigned national and franchise accounts
Communicate proactively with branches, vendors, freight partners, and operations
Provide regular updates on quote status, order progress, and delivery schedules
Ensure a seamless handoff from quoting to order entry to final delivery
Resolve issues quickly with a customer-centric approach
Maintain accurate project and customer data within ERP/CRM systems (INFOR preferred)
Create and manage project-level Order Reports, including:
Order status
Shipment timelines
Delay notifications
Change requests
Verify order accuracy and support project closeout documentation