National Accounts Sales Operations Analyst

Ferguson Enterprises•Newport News, VA

9d•Hybrid

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. National Accounts provides a dynamic capability to support all business groups within Ferguson. Our commitment is to drive growth that exceeds the company’s overall performance in margin and sales. Currently, the National Accounts team is looking for a Sales Operations Analyst to join our team. The National Account Operations team works with each of the Business Group’s National Account team to drive profitable growth, lead the new account implementation process, develop and support internal and external reporting, and provide direct support to National Accounts for on-going account management. This role has direct contact with our Field Sales organization, Branches, MRO Solution Center, National Account Managers, Price Management, Marketing, Strategic Products Group and many others. Most importantly there is direct customer contact supporting our overall strategic relationship and growth plans. The average National Account customer exceeds $1MM in sales annually. This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA , in accordance with company policy.

Requirements

The level of associate requires 5 plus years of experience, strong analysis skills, and strong general business acumen.
Strong analysis skills
Trilogie – Pricing, Customer File Maintenance, Invoice reviews
Run existing Power BI reports
Strong Excel skills – Intermediate level minimum
Writing Skills
Understanding of pricing methodologies and strategy
Ability to coordinate projects, delegate responsibility and ensure completion
PowerPoint skills – Basic knowledge
Customer facing experience desirable – Branch, NSC or other
Understanding of National Accounts structure and intent
No travel required
Exposure and experience with customer contracts

Nice To Haves

Ability to write adhoc PowerBI reports a plus

Responsibilities

Operational Account Management Provide support to the National Account Managers that will assist in the growth and development of assigned accounts
Understand assigned customer agreements including written contracts and incentive programs
Ensure a summary of customer agreement in place and understood by team
Ensure customer file is aligned with contractual and strategic requirements including price columns, matrix pricing, and payment terms
Ensure National Account Manager is aware of pending contract renewal requirements
Prepare Customer Quarterly Review meeting presentations – Run Power BI reports, analyze data and prepare 5-10 slide PowerPoint presentations
Coordinate online catalog updates
Work with National Account Manager to maintain Pipeline and Sharepoint information pertinent to each customer
Complete and distribute monthly/quarterly reporting to customers providing feedback based on customer structure and vendor programs
Assist NAM’s with identifying who to contact for what
Business Development Support Complete customer analysis of existing customers to better understand what districts we do business in, overall sales and gross profit by district, product mix analysis, and existing pricing structure
Recommend customer approach given analysis and participate in conversation with Director and Branches to determine best method
Ensure compliance with national account pricing strategy
Complete Monthly, Quarterly and Annual rebates for National Contracts within all Ferguson Customer groups.
Assist NAM’s with RFP questions and pricing analysis
Integral part of the National Accounts team impacting growth, profitability and customer relationship management.
Understanding how pricing is derived, how to work with national and local pricing, the impact of vendor contracts, and how customers are linked together are key aspects that require problem solving on a regular basis.