National Accounts Liaison

Shorr Packaging Corporation•Sharonville, OH

5d•$28 - $30

About The Position

Together, We Own it! Start your employee owner journey with Shorr Packaging. The National Accounts Liaison serves as a key point of coordination between the Customer Support and Accounts Receivable teams to ensure timely and accurate resolution of invoicing and collection issues for national account customers. This role focuses on cross-functional collaboration, issue investigation, and process alignment, including working within customer procurement systems to support invoice submission, validation, and dispute resolution.

Requirements

Associates degree in Business, Finance, Accounting, or related field (or equivalent experience)
2–5 years of experience in customer support, accounts receivable, billing, or a related function
Hands-on experience working with customer procurement systems (e.g., Coupa, SAP Ariba, Oracle, Jaggaer, or similar platforms)
Strong understanding of invoicing, collections, purchase order (PO) validation, and reconciliation processes
Excellent communication and interpersonal skills with the ability to work across teams and with external customer contacts
Strong analytical and problem-solving abilities
High attention to detail and organizational skills
Proficiency in ERP systems and Microsoft Excel (pivot tables, VLOOKUP, etc.)

Nice To Haves

Experience working with national or enterprise-level accounts
Familiarity with EDI (Electronic Data Interchange) and e-invoicing processes
Experience troubleshooting procurement system invoice rejections or mismatches
Process improvement or continuous improvement experience (e.g., Lean, Six Sigma)

Responsibilities

Act as the primary liaison between Customer Support and Accounts Receivable for national account billing and collection matters
Investigate and resolve invoicing discrepancies, payment delays, and account reconciliation issues
Work within customer procurement platforms (e.g., Coupa, Ariba, Oracle iSupplier, or similar) to submit invoices, validate purchase orders, track invoice status, and resolve system-related discrepancies
Partner with Customer Support to gather necessary documentation (e.g., proof of delivery, pricing agreements, credits) to support AR collections efforts
Collaborate with AR to communicate account status, payment trends, and dispute resolutions
Maintain accurate records of customer disputes, resolutions, and follow-up actions across internal systems and customer procurement portals
Proactively identify recurring billing, procurement, or process issues and recommend solutions to improve accuracy and efficiency
Support month-end and quarter-end reconciliation activities for national accounts
Ensure timely communication with internal stakeholders and, when necessary, directly with customers to resolve complex invoicing or procurement-related issues
Assist in developing and documenting standard operating procedures (SOPs) for dispute resolution, procurement system workflows, and cross-team collaboration
Monitor key metrics related to dispute resolution timelines, aging receivables, procurement system rejections, and customer satisfaction