National Accounts Coordinator

Summit Fire National Consulting•Mendota Heights, MN

About The Position

The National Accounts Coordinator is responsible for being the primary interface with the National Account customers, under the direction of National Accounts Team Lead. Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire National Consulting may be right for you! Summit Fire National Consulting, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service company for active and passive fire detection, suppression, and security with a full suite of national capabilities that includes fire protection engineering and consulting, and fire protection system design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented workforce at local branches. Summit Fire National Consulting is a dynamic organization with endless growth opportunities spanning over 90 locations with coverage in all 50 states. Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire National Consulting supports trade skills and workforce development. Many members of our leadership team serve on NFPA code compliance committees, regional safety boards, and support technical education in local schools. Summit Fire National Consulting supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth. Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Requirements

High School diploma/GED, required.
1+ years of relevant experience, required.
Must have the ability to effectively read, write and communicate in English with employees, customers, and board of directors. Many audiences must be considered, including alignment among multiple stakeholders.
Ability to operate a computer and use Microsoft Office, required.
Valid driver’s license with acceptable driving record, required.
Must be able to comply with Summit’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

Nice To Haves

Associate’s and/or bachelor’s degree, preferred.

Responsibilities

Act as the primary interface with national account customers.
Attend and prepare for weekly meetings with Account Coordinator Lead.
Participate in training designed to improve industry knowledge and overall skills required of the position.
Lead the on-boarding process for a new national account customer.
Audit and validate that national account customer administrative needs are being met.
Assist in scheduling and assigning work orders and service requests to appropriate office and or partner. Follow up to make sure work is completed in a timely manner to customers’ satisfaction.
Assist in processing invoices to customers and assist the district Service Administrators in following-up on service requests for national account customers.
Review and follow up on additional repair quotes and proposals.
Maintain the internal tracking system and any third party system utilized by the national account customer.
Work directly with service office to make sure national account customers questions are being answered.
Support the sales efforts of the national account managers.
Other duties may be assigned.