National Accounts Administrator

DAIOHS U S A INC•Costa Mesa, CA

just now•$68,000 - $75,000

About The Position

The National Account Administrator is responsible for providing administrative, reporting, and operational support for enterprise and key account relationships nationwide. This position ensures the accuracy and consistency of account data, billing support documentation, customer protocols, pricing and item alignment, and reporting materials. The role serves as a key internal support function to help drive customer satisfaction, operational consistency, and growth within the national account portfolio.

Requirements

Associate's or bachelor's degree in business, communications, administration, or a related field preferred.
2+ years of experience in account administration, sales or sales support, customer service, billing support, or a related administrative role.
Experience supporting multi-location, enterprise, or national accounts preferred.
Strong proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office applications.
Strong attention to detail and accuracy, especially in reporting, billing support, and account data management.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong written and verbal communication skills.
Ability to work cross-functionally with sales, operations, service, and finance teams.
Analytical mindset with the ability to identify trends, discrepancies, and opportunities within account data.

Responsibilities

Prepare custom billing statements, account reconciliations, and supporting documentation for enterprise and key account customers.
Support data management and account maintenance to ensure national alignment on approved products, pricing guidelines, customer records, and account details.
Maintain accurate customer contact information, account setup details, and other key master data needed to support national account administration.
Set up new customer locations in Advantage Route software suite, ensuring account information, billing details, service requirements, routing data, and other operational fields are entered accurately and in alignment with national account standards, and audit existing customer records on an ongoing basis for accuracy.
Update, organize, and distribute customer-specific service protocols, including purchase order requirements, site access criteria, delivery instructions, billing instructions, and other operational guidelines.
Assist in the preparation of usage reports, business review materials, and presentation support for Quarterly Business Reviews and other customer meetings.
Monitor account activity and reporting to identify cross-selling opportunities within the existing customer base and communicate findings to the appropriate sales or account management personnel.
Support coordination between internal departments to ensure customer requirements are clearly documented and executed consistently across locations.
Help maintain organized account files, templates, reporting tools, and documentation to support efficient and scalable national account administration.
Assist with special projects, reporting requests, and customer support needs related to national and key account programs.
Serve as a secondary point of contact for national accounts, supporting resolution of customer concerns and day-to-day inquiries by coordinating internally across departments.