National Accounts Representative

Acushnet Company • Fairhaven, MA

3d

About The Position

Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing The National Accounts Representative serves as the primary internal liaison for high-volume, strategic national accounts, ensuring exceptional service delivery and full compliance with contractual obligations. This role manages end-to-end order administration and replenishment for golf balls, gloves, and accessories, coordinating closely with distribution, credit, and operations to ensure product availability, accurate order execution, and on-time delivery. Leveraging strong analytical skills and attention to detail, the representative proactively mitigates financial and operational risk, resolves billing issues and chargebacks, and operates seamlessly within customer-specific retail systems. Through consistent communication with national account buying teams and continuous process improvement, this role plays a critical part in strengthening key partnerships and driving operational excellence.

Requirements

• High School Diploma required; Bachelor’s degree preferred
• 3–5 years of customer service experience, preferably within the golf industry or supporting national accounts/large merchants
• Proficiency in Microsoft Word, Excel, PowerPoint, EDI, and Metaviewer
• Strong attention to detail, analytical and problem-solving skills
• Excellent written and verbal communication abilities
• Proven ability to build and maintain strong working relationships with key partners

Responsibilities

• ensuring exceptional service delivery and full compliance with contractual obligations
• manages end-to-end order administration and replenishment for golf balls, gloves, and accessories
• coordinating closely with distribution, credit, and operations to ensure product availability, accurate order execution, and on-time delivery
• proactively mitigates financial and operational risk
• resolves billing issues and chargebacks
• operates seamlessly within customer-specific retail systems
• consistent communication with national account buying teams and continuous process improvement
• strengthening key partnerships and driving operational excellence

Benefits

• At Acushnet Company, we are committed to helping our associates thrive both personally and professionally.
• From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs.
• Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more.
• Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts.
• Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees