National Account Sales - Summer Internship

Knauf Insulation • Albion, MI

1d

About The Position

Join Knauf’s National Account Sales team for Summer 2026 and help drive customer engagement, data accuracy, and campaign execution across key accounts and channels. You’ll lead high-volume customer outreach, support targeted sales and marketing initiatives, cleanse and maintain CRM data, and manage elements of a summer engagement campaign. This role offers hands-on experience with national accounts, CRM best practices, and cross-functional collaboration with Sales, Marketing, and the Inclusion Strategy Committee.

Requirements

• Currently pursuing a bachelor’s degree in Business, Marketing, Sales, Communications, Data/Analytics, or a related field
• Completion of at least the first full year of college/university by Summer 2026
• Strong verbal and written communication skills; comfortable with high-volume outbound calling and email follow-up
• Detail-oriented with strong data entry and organization skills; commitment to data accuracy
• Familiarity with CRM systems (Salesforce preferred) and Microsoft Office/Google Workspace; Excel/Sheets skills a plus (sorting, filtering, pivot tables)
• Proactive, self-motivated, and able to manage multiple tasks and deadlines
• Customer-first mindset with problem-solving and critical-thinking abilities
• Interest in building materials or B2B sales a plus

Nice To Haves

• Experience in customer service, inside sales, or call campaigns
• Basic analytics/reporting experience
• Script writing and A/B testing for outreach messages

Responsibilities

• Home Depot Pro Sales Outreach 100% customer contact campaign to confirm account rep, promote the Knauf Pro+ app, and build awareness of Knauf Academy. Log all touchpoints and outcomes in Salesforce; escalate qualified leads to the appropriate rep.
• Project Smart – Data Gathering Collect and organize data from internal/external sources, validate accuracy, and prepare weekly summaries for leadership. Support basic analysis and visualization to inform account decisions.
• L&W Supply Call Campaign Outbound calling to non‑Knauf locations to communicate Knauf’s value proposition. Capture interest, objections, and next steps; schedule follow-ups for territory managers.
• Marketing Support Provide support to Linda/Lisa on list building, campaign briefs, collateral coordination, and performance tracking as needed.
• Inclusion Strategy Committee – Summer Engagement (FIFA) Campaign Help manage timelines, content routing, and engagement tracking for a summer campaign. Coordinate messaging calendars and recap results.
• CSAT Survey Enablement Proactively contact customers to explain the purpose of the CSAT survey and encourage participation. Track response rates and feedback themes; share weekly progress.
• NPS Data Cleanse (Salesforce) Review, update, and de-duplicate Salesforce contacts; ensure account/rep mappings are accurate. Maintain data hygiene standards and document changes.
• Sales Campaigns/Customer Awareness Execute targeted pushes for specific product/app initiatives (e.g., Caulk line, Knauf Pro+ App). Build outreach lists, draft call/email scripts, and report on reach and conversions.
• Reporting and KPIs Maintain weekly dashboards on call volume, connects, meeting sets, survey completions, app sign-ups, and data quality metrics.

What This Job Offers

• Career Level: Intern
• Number of Employees: 501-1,000 employees