National Account Representative

Aston Carter•Barberton, OH

13d•$21 - $21•Onsite

About The Position

The primary function of this role is to manage customer-specific requests related to the inspection and service of fire protection systems. The goal is to continuously grow the revenues of the National Accounts department while maintaining profits, satisfying customer requirements, and staying compliant with required guidelines. This position requires the ability and desire to work in a fast-paced, multi-tasked environment with a focus on customer service and support, quality work performance, and an understanding of the inspection and services provided.

Requirements

High School Diploma or GED is required.
3+ years' experience in a customer service environment is required.
Strong customer service skills and the ability to learn new systems and processes are required.
Experience with Microsoft Office applications (Word, Excel, and PowerPoint) is required.
Excellent written and verbal communication skills are required.
Ability to think strategically, make sound decisions, and produce accurate and timely results is required.
Ability to build positive working relationships with multiple levels of employees and management is required.
Demonstrating integrity and professionalism is required.
Commitment to company values is required.
Excellent organizational skills are required.
Ability to follow-up on tasks and assignments in a timely manner is required.
Ability to perform basic business mathematical functions is required.
Ability to work with minimal supervision is required.
Ability to work effectively in a team environment is required.

Nice To Haves

Demonstration of a positive attitude is required.

Responsibilities

Schedule service and inspection of customer sites on demand and at set frequencies.
Perform follow-up as necessary on outstanding work orders.
Maintain subcontractor relations and negotiate rates as needed.
Provide phone coverage for assigned accounts as well as overflow.
Maintain profitable margins on work orders.
Serve as the primary customer service contact for assigned accounts.
Cross-train to perform any job occupation as determined by the company.
Ensure regular and reliable attendance.
Compliance with all operating policies, procedures, executed Plans, and Programs is required.