National Account Manager (83505)

INTER-CON SECURITY SYSTEMS INC • Franklin, TN

1d

About The Position

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals. Inter-Con employs over 30,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con is Everywhere Security Matters. The National Account Manager reports to the Senior Vice President of Operations and is responsible for managing daily Security Officer operational staffing requirements and administrative functions for a national account across North America, ensuring business goals and objectives are met.

Requirements

• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
• Understand operational KPIs and ability to utilize data to drive operations
• Strong interpersonal, critical thinking, time management, and multi-tasking skills required
• A great communicator that gets the value of teamwork
• Able to interact in a corporate environment and effectively communicate with all levels of management
• Must be flexible and possess the ability to meet deadlines in a high tempo, ever changing, fast paced, sometimes stressful environment
• A dependable team player with business maturity, enthusiasm, and a positive work attitude
• Customer Service orientation required
• Must be able to travel up to 20% to all facilities in the Southern California and Nevada areas
• Honorable military discharge, a Bachelor’s degree or 10 years’ experience in an operations management and project management role

Nice To Haves

• An understanding of security operations and contracts management preferred

Responsibilities

• Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for a national account across North America
• Conduct quality assurance inspections, monitor, and manage their direct management team, along with the Security Officers in the assigned region
• Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders
• Serve as Inter-Con’s National contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time
• Oversee the training and operational employment of Account Managers, Field Supervisors and Security Officers
• Ensure the highest standards of conduct, appearance, performance, and training are being met at all times
• Keep the Senior Vice President of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner

What This Job Offers

• Job Type: Full-time
• Career Level: Manager