National Account Manager

DSI Security Services • West Chester, PA

4d • $75,000 - $75,000

About The Position

DSI Security Services is seeking a National Account Manager to oversee multi-site security operations for a large client portfolio based out of the West Chester, PA area. This role primarily works day shift, Monday through Friday; however, candidates must be flexible to work evenings, overnights, weekends, and holidays as operational needs arise.

Requirements

• Account management experience required
• Associate’s degree required; bachelor’s degree preferred
• Contract security management experience strongly preferred
• Strong verbal and written communication skills
• Proficient in Microsoft Office applications
• Organized, proactive leader with strong time-management skills
• Customer-service driven with relationship-building ability
• Valid driver’s license with a clean driving record
• Must meet all pre-employment requirements

Nice To Haves

• Contract security management experience strongly preferred
• Associate’s degree required; bachelor’s degree preferred

Responsibilities

• Oversee daily security operations at assigned client locations
• Partner with client leadership, Site Supervisors, and DSI management
• Ensure proper staffing, training, and equipment at all sites
• Provide coverage for open posts as needed
• Review daily activity reports for accuracy and completeness
• Manage uniforms, equipment, vehicles, and supplies
• Conduct site visits, inspections, and audits
• Maintain knowledge of client and site-specific SOPs
• Coordinate coverage for remote sites and special events
• Travel to sites to support initiatives and operational needs
• Support invoicing and ensure timely client billing
• Assign and manage system access (Workday, Genetec)
• Interview, onboard, and train security personnel
• Oversee ongoing training and compliance requirements
• Manage scheduling to optimize coverage and control overtime
• Enforce DSI policies, Code of Ethics, and Uniform Standards
• Support retention initiatives and employee engagement
• Communicate regularly with site supervisors
• Conduct performance evaluations and manage disciplinary actions
• Monitor completion of client-required training

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Vacation
• Paid Training
• Free Uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree