National Account Manager

Hoffmaster•Indianapolis, IN

About The Position

For more than 75 years, Hoffmaster has elevated the way people dine, entertain and bake though premium sustainable tableware. Be a part of what's next and Elevate Your Career with Hoffmaster! National Account Manager Drive Growth. Build Partnerships. Make an Impact. Are you a strategic sales leader who thrives on building powerful customer partnerships and unlocking profitable growth? We’re looking for a National Account Manager to defend and expand core business while identifying new opportunities that drive long-term success for both our customers and our company. In this high-impact role, you’ll collaborate cross‑functionally and directly with customers to build winning portfolios, develop growth programs, and deliver strong financial results across branded and private label products.

Responsibilities

Own and grow key customer relationships, serving as a strategic partner and trusted advisor to drive profitable growth.
Lead account strategy development, proactively defining, analyzing, and executing sales strategies and tactics aligned with corporate and channel objectives.
Develop and execute account initiatives that support overall business and go‑to‑market strategies.
Conduct regular business reviews, identifying performance insights, risks, and growth opportunities.
Forecast, budget, and manage account revenues and profitability, ensuring disciplined financial performance.
Analyze key metrics and market data, coordinating account and market reviews while sharing best practices and learnings across the organization.
Create compelling proposals, negotiate terms and conditions, and implement agreements with full accountability for delivering targeted results.
Define pricing strategies across branded and private label products, ensuring alignment with margin and profit objectives.
Lead and manage brokers and direct sales leaders supporting your account portfolio.
Provide accurate forecasts to Marketing and Production Planning to support demand, supply, and launch execution.
Partner closely on new product development, helping shape product, merchandising, packaging, and distribution solutions that address customer and market needs.
Conduct competitive and market research, translating insights into clear opportunities and strategic recommendations.
Collaborate with Marketing and Finance to develop account and program P&Ls for leadership review and approval.
Serve as the primary communication link between customers and internal teams, ensuring alignment, execution excellence, and consistent service quality.
Actively participate in product and design development, working with Product Development, Marketing, Operations, and Sales leadership.