National Account Manager

Amplifon • Minneapolis, MN

21h • Remote

About The Position

Amplifon is seeking a National Account Manager to join an organization recognized as a "Top Employer 2026". This role involves owning and managing a portfolio of national and key health plan accounts, focusing on retention, growth, and long-term profitability. The manager will lead day-to-day account management activities, including renewals, account planning, performance reporting, and execution across internal teams. The position requires close partnership with Sales, Operations, Marketing, Finance, and Customer Service to ensure effective contract execution, client satisfaction, and achievement of annual organic revenue goals. The National Account Manager also supports strategic initiatives and serves as a point of escalation for complex client issues. This role supports Amplifon Hearing Health Care and reports to the Vice President of Sales and Account Management.

Requirements

• Bachelor’s degree in Business, Finance, Sales, Healthcare Administration, or a related field, or equivalent professional experience.
• 5–7 years of experience in Account Management, Account Executive, or Sales roles, preferably within healthcare, health plans, or payer environments.
• Proven success managing and growing a book of business with responsibility for revenue retention and renewals.
• Experience leading business reviews, developing account plans, and presenting performance data to clients.
• Strong analytical skills with the ability to translate data into meaningful insights and client‑ready recommendations.
• Ability to independently manage multiple accounts, priorities, and deadlines in a fast‑paced environment.
• Experience using CRM platforms to manage accounts, track activity, and support business development; Salesforce is a plus.
• Reside in the following states: IA, MD, OH, SD, TX, FL, IL, KY, MN, MO, NC

Nice To Haves

• Experience working with or for large health plans and/or payers.
• Background in healthcare benefits, insurance, or other regulated environments.
• Demonstrated success driving account expansion or upsell opportunities.
• Strong account, project, and business management skills, including timeline development, attention to detail, and effective follow‑through.
• Excellent written and verbal communication skills, strong interpersonal and problem‑solving abilities, and advanced organizational and analytical skills.

Responsibilities

• Manage a portfolio of national and key health plan accounts, owning day‑to‑day relationships to drive retention, growth, profitability, and high customer satisfaction.
• Lead account planning, renewals, and Quarterly/Annual Business Reviews delivering performance reporting, insights, and strategic recommendations.
• Partner cross‑functionally with Sales, Operations, Marketing, Finance, Customer Service, and Network teams to ensure contract execution, SLA compliance, and regulatory requirements (including CMS/Medicare) are met.
• Identify and drive organic growth opportunities within existing accounts by supporting member communication strategies and launching new company initiatives.
• Serve as the primary point of contact for client business needs, proactively managing escalations and resolving complex issues in collaboration with internal stakeholders.
• Support enterprise and account management initiatives by contributing insights, executing strategies, and resolving issues as needed.

Benefits

• Medical, Dental, Vision, 401(k) with company match, and hearing aid benefits for employees & family
• Generous vacation, safe and sick leave, paid holidays, paid volunteer time off, and bereavement
• Tuition reimbursement and Employee assistance program for employees & family
• Access to our Wellness Hub, your go-to resource for holistic well-being, offering tools and support
• Continuous career development with access to Ampli-Academy (internal LMS), LinkedIn Learning, Coursera, team training, and more.
• Additional specialized training for career development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level