National Account Manager I

Service Experts • Blue Ash, OH

1d • Hybrid

About The Position

We’re looking for a proactive, relationship-driven National Accounts Manager to help us strengthen and grow our commercial HVAC partnerships across the country. In this role, you’ll serve as the primary point of contact for key national clients—ensuring they receive exceptional service, consistent communication, and HVAC solutions that support their long-term success. If you thrive in a fast-paced environment and have a proven track record of nurturing high-value B2B relationships within the mechanical services industry, we want to talk to you. As our National Accounts Manager, you will be the face of the company for our most valuable clients.

Requirements

• Minimum 6+ years of progressive experience in commercial national account management, large-scale facilities services, or a closely related B2B field.
• Strong communication, negotiation, and complex problem-solving skills, with a genuine knack for building immediate trust and credibility with C-suite stakeholders and facility directors.
• A comfort with data analysis, financial forecasting, CRM management and complex contract lifecycle management.
• A collaborative, results-oriented approach and the ability to keep multiple moving pieces and cross-functional projects on track simultaneously.
• Ability to travel domestically approximately 30-40% of the time annually to conduct client meetings, site visits, and attend industry conferences.

Nice To Haves

• Salesforce experience a plus

Responsibilities

• Own and nurture relationships with major national accounts across various sectors (e.g., retail chains, healthcare facilities, commercial real estate portfolios), acting as their trusted HVAC advisor and primary liaison.
• Develop and execute comprehensive account strategies that drive retention, identify organic growth opportunities, and ensure long-term customer satisfaction and profitability.
• Coordinate relentlessly with internal teams—operations, field service technicians, engineering, and regional sales—to deliver seamless project execution and proactive maintenance programs across diverse geographic footprints.
• Monitor contract performance, service level agreements (SLAs), pricing, and service quality. Proactively negotiate contract renewals and scope changes to meet or exceed client and company expectations.
• Identify and qualify new service agreement opportunities within existing accounts and support strategic expansion efforts into new market segments.
• Provide regular reporting, accurate forecasting of revenue and project milestones, and actionable insights to senior leadership using CRM tools (e.g., Salesforce) and analytics platforms.
• Prepare and deliver quarterly business reviews (QBRs) to key client stakeholders, highlighting performance metrics, cost savings, and future recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees