National Account Manager, Smart Solutions

Comcast•Livermore, CA

1d•$88,121 - $128,793

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary We are seeking a driven, National Account Manager to lead new business development and solution selling for Comcast Smart Solutions in the California and Pacific Northwest regions. This role will identify, pursue, and close new Smart Solutions opportunities across municipalities, large enterprise campuses, venues, and public facing environments. You will coordinate voices across Comcast Business, Xfinity Communities, Government Affairs, engineering, and our IoT ecosystem partners—providing customers with a unified, consultative “One Comcast” experience. The ideal candidate brings a blend of IoT subject-matter expertise, executive level relationship skills, and the ability to manage long, multi stakeholder solution cycles. Solution Selling & Business Development • Build and execute territory specific sales strategies to drive net-new Smart Solutions revenue in California and the Pacific Northwest. • Apply a consultative sales approach to uncover customer challenges and position Comcast Smart Solutions as a value driving, outcome based offering. • Own the full sales cycle—from initial discovery through solution design, proposal, negotiation, and close. Cross Functional Leadership • Partner closely with Comcast regional sales, engineering, and product teams to develop customer ready materials, solution architectures, and proposals. • Serve as the primary point of coordination for clients, internal stakeholders and external vendor partners to ensure solution alignment and seamless customer delivery. Market Engagement & Thought Leadership • Lead customer engagement sessions, workshops, pilots, and demonstrations that highlight the capabilities of Comcast Smart Solutions. • Activate partner ecosystem resources to support customer use cases in Camera Solutions with Visual Analytics, Access Control, Digital Signage, Networked EV Charging, Intelligent Lighting & Utility Management, and more. • Represent Comcast Smart Solutions at regional industry events, associations, and conferences. Pipeline & Opportunity Management • Identify and qualify new opportunities in key verticals such as municipalities, higher education, commercial real estate, enterprise campuses, logistics, and sports/entertainment venues. • Develop long-term, trust-based relationships with executive sponsors, operational leaders, and decision-makers. • Lead and coordinate Comcast’s responses to RFPs, RFIs, and procurement processes where applicable. Customer Success Alignment • Work with implementation teams to ensure successful onboarding and customer satisfaction post-sale. • Maintain ongoing relationships to identify expansion opportunities and drive multi year growth. Job Description Core Responsibilities Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities. Renew customer contracts to protect and grow existing revenue streams. Maintain regular account contact to ensure positioning and alignment of company services within assigned accounts. Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to the business products, advanced voice and managed services. Maintain customer satisfaction and serve as the primary escalation point for any customer issues or escalations that arise. Manage the cultivation, execution and delivery of sales and service solutions to national accounts. Collaborate with sales, finance and operations leadership to develop project plans and overall strategy to optimize sales opportunity, while providing a superior customer experience. Position and sell company services across multiple organizational levels including but not limited to C-level and Executive level personnel. Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with national account and operational goals and objectives. Requires regular engagement at customer locations and away from Comcast's place of business, for the purpose of making sales. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

5-7 Years Relevant Work Experience
Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
Renew customer contracts to protect and grow existing revenue streams.
Maintain regular account contact to ensure positioning and alignment of company services within assigned accounts.
Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to the business products, advanced voice and managed services.
Maintain customer satisfaction and serve as the primary escalation point for any customer issues or escalations that arise.
Manage the cultivation, execution and delivery of sales and service solutions to national accounts.
Collaborate with sales, finance and operations leadership to develop project plans and overall strategy to optimize sales opportunity, while providing a superior customer experience.
Position and sell company services across multiple organizational levels including but not limited to C-level and Executive level personnel.
Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with national account and operational goals and objectives.
Requires regular engagement at customer locations and away from Comcast's place of business, for the purpose of making sales.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.