Name Change Administrator

Westgate Resorts • Ocoee, FL

1d

About The Position

Name Change Administrator is responsible for handling owners’ requests related to processing and filing insurance claims, title transfers, name change requests, and clearing deceased individuals from title. The team member is also responsible for providing process and analytical support for all related functions.

Requirements

• Ability to read, analyze, and interpret payment histories.
• Ability to effectively present information and respond to questions from managers and other departments.
• Strong written and verbal communication skills with owners.
• Bilingual (English and Spanish) REQUIRED. Portuguese is a plus, but not required
• Ability to manage multiple tasks, prioritize deadlines, and maintain organized records in a fast-paced environment.
• Demonstrated ability to maintain a high level of attention to detail and accuracy in all tasks, ensuring quality and compliance with established standards.
• Ability to work independently and manage time effectively.
• High school diploma or general education degree (GED); one to three months of related experience and/or training; or an equivalent combination of education and experience (TBD).

Nice To Haves

• Relevant industry experience preferred.

Responsibilities

• Handle high volumes of correspondence with owners, courts, and attorneys regarding title changes.
• Draft and send responses to owners, attorneys, and trustees to resolve title-related issues.
• Track and manage incoming mail daily; send procedural letters to owners outlining required documentation.
• Maintain and follow up on mailout codes to ensure timely resolution.
• Manage assigned CSM cases, ensuring resolution within 24 hours.
• Complete daily departmental tasks and assist with special projects or administrative functions.
• Communicate with attorneys and internal departments to resolve title issues.
• Scan all incoming correspondence and mail out documents related to name changes.
• Pick up and deliver mail during assigned weeks or upon management request.
• Prepare and package shipments via FedEx, USPS, etc.
• Support team members upon completion of assigned duties.
• Review and respond to emails in a timely and professional manner.
• Provide phone support to assist owners and internal teams as needed.
• Must be bi-lingual (English/Spanish , Portuguese is a plus).

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees