NAM-Lead Service Manager

Baker Hughes

About The Position

Lead Service Manager Driving Outage Excellence Through Safety Leadership, Technical Mastery, and Customer Partnership Transforming Complex Outages into Seamless, On‑Time, High‑Quality Customer Success Partner with the best Baker Hughes is a global energy technology company serving the oil and gas sector across more than 120 countries. The Commercial & Sales organization drives growth by building strong customer partnerships, commercializing hydrocarbons, and delivering integrated equipment and service solutions. With a focus on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value. Partner with the best. Fuel your passion Lead Service Manager you will coordinates and oversees work with a customer. Job role may include sales, job design, execution, and follow up activities. Provides the planning necessary for the job including instructions to the crew and equipment used. Coordinates and directs the activities of service operators. May evaluates individual performance levels of the crew and trains operators to improve their job performance. As a Lead Service Manager, you will be responsible for: Assuring flawless outage execution & lead highest Safety / Quality managements & performance. Assuring outage duration on time delivery, customer issue resolutions, & delivering highest customer satisfaction & best in class services. Maintaining good relationship with customer by having regular site visits, periodic meetings discussing outage preparation and post outage review with customer. Managing & driving outage events executions (Planned/Emergent/Upgrade) including SoW, outage preparation, organization from start to finish, supervision, outage planning schedule, outage duration & optimizations, outage cost & productivities , resources selection (FSE, craft labor, contractors, suppliers), tooling, logistics, mobilization planning, JCE reviews , manage on job cost tracking , outage reconciliations, pre/post outage meetings with customer, and events close out, implementing lesson learned & FMEA. Supporting outage scoping, site survey & condition check, preliminary safety and risk analysis to identify potential issues or obstacles. Ensuring proper execution documentation is prepared, used, reviewed, stored and delivered including SQCPs, Field Procedures, Quality Procedures, HSE, FME and Customer Outage Reports. Working with web systems applications such as P6(Primavera), MS Project, FAP, Oracle Field Services, Field Services Portal, for proper allocation, preparation & planning. Responding to forced outages/emergency promptly, be on site when needed, investigate/escalate site issues to restore the units to operating conditions in a timely manner. Responsible for the daily coordination of fulfilment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops. Work closely with the shop to resolve issues, represent customers in production meetings, and communicate status to the customer. Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction. Complete customer and internal paperwork. Coordinate shop and/or program reviews and customer visits at the site as necessary. Communicating across direct organization. Presents to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy. Handling latitude in project techniques. Project process requires choosing right approaches. Employees should have technical know-how. Handling diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.

Requirements

Have a bachelor's degree in engineering from an accredited university or college (or Technical 2-year degree or equivalent with 2+ years of experience).
Have 2+ years of experience in Project Management and have an experience leading and executing projects
Have minimum of 2 years of experience with rotating equipment
Have experience leading and executing projects
Have an ability to document, plan, market, and execute programs.
Be able to demonstrate the ability to analyze and resolve problems.

Responsibilities

Assuring flawless outage execution & lead highest Safety / Quality managements & performance.
Assuring outage duration on time delivery, customer issue resolutions, & delivering highest customer satisfaction & best in class services.
Maintaining good relationship with customer by having regular site visits, periodic meetings discussing outage preparation and post outage review with customer.
Managing & driving outage events executions (Planned/Emergent/Upgrade) including SoW, outage preparation, organization from start to finish, supervision, outage planning schedule, outage duration & optimizations, outage cost & productivities , resources selection (FSE, craft labor, contractors, suppliers), tooling, logistics, mobilization planning, JCE reviews , manage on job cost tracking , outage reconciliations, pre/post outage meetings with customer, and events close out, implementing lesson learned & FMEA.
Supporting outage scoping, site survey & condition check, preliminary safety and risk analysis to identify potential issues or obstacles.
Ensuring proper execution documentation is prepared, used, reviewed, stored and delivered including SQCPs, Field Procedures, Quality Procedures, HSE, FME and Customer Outage Reports.
Working with web systems applications such as P6(Primavera), MS Project, FAP, Oracle Field Services, Field Services Portal, for proper allocation, preparation & planning.
Responding to forced outages/emergency promptly, be on site when needed, investigate/escalate site issues to restore the units to operating conditions in a timely manner.
Responsible for the daily coordination of fulfilment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops.
Work closely with the shop to resolve issues, represent customers in production meetings, and communicate status to the customer.
Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction.
Complete customer and internal paperwork.
Coordinate shop and/or program reviews and customer visits at the site as necessary.
Communicating across direct organization.
Presents to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
Handling latitude in project techniques.
Project process requires choosing right approaches.
Employees should have technical know-how.
Handling diverse clients in a region.
Follows frameworks to get through the processes.
There is room for negotiating and client specific conditions.

Benefits

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).
You will have a choice of coverage options that best suit your needs.
Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

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