Customer Service Representative (NAM)

QC Supply • Ames, IA

5d • Onsite

About The Position

QC Supply is looking for a Customer Service Representative. The ideal candidate will be responsible for assisting the customers via phone, email, and/or chat to place orders, answer inquiries, resolve complaints, and provide excellent service.

Requirements

• High School Diploma or Equivalent
• Ability to read and understand basic English

Nice To Haves

• Strong phone contact handling skills and active listening
• Ability to multi task, prioritize and manage time effectively
• Ability to work under pressure
• Strong organizational skill
• Computer skill- confident using Outlook, Word, Excel
• Positive attitude
• Attention to detail

Responsibilities

• Accurately place orders for customers
• Maintaining a positive, empathetic and professional attitude towards customers at all time
• Responding promptly to customer inquiries
• Communication with customer through various channels, phone, email and chat platforms
• Acknowledging and resolving customer complaints
• Processing customer orders
• Communicating and coordinating with colleagues as necessary
• Communicating with vendors
• Providing accurate, valid and complete information by using the correct method and tools
• Ensure customer satisfaction and provide professional customer support
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Answer questions about warranties or terms of sale

Benefits

• Medical, Dental, Vision, Life, Critical Illness, Accident and Group Legal Insurance, Flex Spending Account, Health Savings Account, paid time off (PTO), paid holidays, and 401k match available after eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED