NA Markets Transition Management - Associate

JPMorgan Chase & Co. • New York, NY

9d

About The Position

Markets Transition Management is a fast paced, client and business facing role
with growing digital capabilities. This dynamic and evolving team offers
tremendous opportunity for those interested in client service, financial markets
and digitalization.

As a Market Transition Associate within the Markets Transition team, you will
work closely with Corporate and Investment Bank Markets Sales, Trading, clients
and internal partners to prepare clients to trade Markets products. You will
manage incoming onboarding requests, assess and relay requirements, host client
& stakeholder meetings and coordinate with Reference Data, Know Your Client,
Accounts, Credit, Legal and Operations teams to ensure client is onboarded
seamlessly and ready to trade within targeted timeframe. Goal is to deliver an
excellent client experience in line with the needs and objectives of the client,
business and Digital Client Service organizations. The team operates globally,
supporting clients and Corporate and Investment Bank Markets business in United
States, Europe and Asia Pacific regions.

Requirements

• Minimum of three years experience in client facing role within financial services industry
• Excellent client & stakeholder communication and relationship building skills.
• Excellent project management, organizational, and time management skills
• Strong understanding of the institutional client landscape, with insight into the markets trading products utilized in client strategies.
• Ability to manage large client pipelines, host client meetings and correspond with senior partners internally and at client.
• Strong problem-solving capabilities, ability to listen to client requirements, prescribe path forward, anticipate potential issues and seek to mitigate/escalate potential issues as appropriate.
• Results-focused, ability to manage high volume of requests in dynamic operating environment.
• Ability to navigate diverse process flows and data sets and drive process enhancements.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

Nice To Haves

• Experience working with Digital Onboarding vendor platforms (e.g. Markit & Saphyre)
• Experience designing technology enhancements and use of business analytic/automation tools.
• Business Analytics experience and/or proficiency with data management tools, e.g., Python, Alteryx, Tableau, QlikView

Responsibilities

• Establish and maintain relationships with senior level client contacts.
• Ensure that client requirements are delivered accurately and with a sense of urgency. Proactively lead onboarding deal team to deliver the firm in an integrated and seamless way to our clients during the onboarding process.
• Manage diverse client base including Asset Managers, Pension Funds, Alternatives and Banks providing each client an excellent onboarding experience while working in a fast paced, multi asset class and evolving environment while adhering to controls and transparency requirements.
• Direct delivery of a client onboarding through go-live. Proactively provide updates to our clients and internal stakeholders on transition status. Host client calls, manage agenda and execute follow up points. Serve as initial point of escalation internally and for our clients, showing the ability to self-solve and question the status quo.
• Build strong relationships with internal partners, e.g., Trading, Sales, Credit, Legal, Reference Data, Know Your Client, and Operations teams to establish transparent, controlled and efficient environment and facilitate achievement of “best in class” onboarding service.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees