MyChart Help Desk Specialist, PRN

St. Francis Medical Center • Cape Girardeau, MO

1d

About The Position

The MyChart Help Desk Specialist provides technical support and customer service for patients and healthcare providers using the MyChart patient portal. This role ensures timely resolution of issues related to account access, functionality, and general usage of the MyChart system, contributing to a seamless digital healthcare experience.

Requirements

• High school diploma or equivalent required
• 1+ years of experience in a help desk, customer service, or healthcare IT role

Nice To Haves

• Associate or bachelor’s degree
• Familiarity with Epic Systems and MyChart
• Bilingual (Spanish, Mandarin, etc.)
• Experience in a healthcare setting
• Understanding of HIPAA and patient privacy regulations

Responsibilities

• Provide technical support and customer service for patients and healthcare providers using the MyChart patient portal
• Ensure timely resolution of issues related to account access, functionality, and general usage of the MyChart system

Benefits

• Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date
• Saint Francis Medical Services Discount
• Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility
• Retirement benefits including SFHS immediate matching
• Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
• Benefit Support through Health Advocate
• Employee Assistance Program
• Flexible Spending Accounts
• Identity Theft Protection
• Pet Insurance
• Earned Wage Access

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED