MWI Regional Lodging Manager

APPALACHIAN MOUNTAIN CLUB•Greenville, ME

About The Position

The Maine Woods Initiative (MWI) Regional Lodging Manager is responsible for the year-round oversight of AMC’s three off-the-grid lodges and two self-service camps in the Moosehead Lake region of Maine. These lodges and camps welcome approximately guests over two distinct operational seasons (summer/fall and winter) and generate approximately $1.4M in revenue annually. Through successful oversight of staff and the delivery of exceptional guest services, the MWI Regional Manager serves as the liaison between the wilderness operations and the front country, working closely with individuals across the AMC region.

Requirements

3+ years of demonstrated management success; experience in staff supervision, hospitality industry services, outdoor recreation management and/or related activities.
Ability to mentor others while exhibiting exceptional customer service skills and outgoing friendly attitude.
An interest in strategic planning and implementing change where needed.
Strong organization and written and verbal communication skills.
Strong computer literacy required, with an emphasis on Microsoft 365. Experience in Paycom, Maestro, and Salesforce, or similar is beneficial.
Enthusiasm and commitment to the values, goals and mission of the AMC, especially AMC’s strategy for land conservation in the 100-Mile Wilderness and the implementation of sustainable hospitality practices.
Ability to perform work in a remote setting and travel safely in the backcountry in all weather conditions, carrying up to 50 lbs. of gear.
Ability to drive and ride on snowmobiles is required. Experience in safely operating a snowmobile is preferred but not required.
Valid driver’s license or the ability to obtain is required. Comfort in driving long distances on logging roads in variable conditions.
Wilderness First Aid Certification or higher or ability to obtain. ServSafe, or similar, or ability to obtain.

Nice To Haves

Experience in safely operating a snowmobile is preferred but not required.

Responsibilities

Supervise and motivate MWI Lodge Managers. Act proactively to ensure smooth team operations and effective collaboration through a culture of feedback. Be physically present at properties, to ensure proper coverage of the operations, especially during peak periods and special events.
Serve as point of contact for MWI Lodge Managers handling incidents and emerging hospitality needs affecting staff and guests during the operating seasons, including on recreational trails nearby.
Lead hiring effort for seasonal staff, including reviewing applications, performing interviews, and collaborating with lodge managers to make employment offers. Work with the Lodge Managers to ensure a positive employee culture and AMC experience for all employees.
Model and inspire all MWI lodging staff in the delivery of exceptional guest services and mission messaging. Oversee seasonal training and onboarding periods twice annually.
Ensure the strategic and financial goals for the MWI region are met or exceeded. Maintain accurate financial records and control routine expenses based on an approved, annual operating budget. Help to drive revenue and overall net through operational decisions and implementation.
Engage across AMC to advance MWI lodging goals, including interdepartmentally across all teams: Land & Trails, Lodging & Hospitality, People, IT, Growth, Development and Finance.
Track licenses and permits and ensure all legal requirements for operations are met. Serve as primary liaison between local partners and agencies who contribute to and support the success of the MWI lodges. Represent AMC with enthusiasm and professionalism to maintain strong community relations.
Define priorities and develop a vision for the direction of MWI with specific attention paid to AMC’s All Out strategic plan.

Benefits

Health Plan: Generous employer contributions with optional vision and dental.
Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability.
Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.
Retirement: Voluntary 403(b) with 4% matching employer contributions and a vesting schedule.
Paid Time Off: up to 4 weeks of paid earned time and up to 11 paid company holidays.
30% discount on AMC Merchandise
Free Annual AMC Membership
10 Free nights at AMC locations
Educational Assistance
Prodeals discounts on equipment & gear and more!