Lodging Guest Services
About The Position
Lodging Guest Services – Mountain Creek Location: Vernon, NJ Reporting to: Lodging Manager SNOW Partners Mission Statement: “To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.” About Mountain Creek: Mountain Creek, a four-season resort, offering skiing/snowboarding, bike park, waterpark, weddings, mountain coaster, restaurants, and lodge. How the Lodging Guest Services works with the Team: The Lodging Guest Services may be the first team member our lodging guests meet when they arrive at the resort. As an ambassador to our resort, this position requires a team member to be energetic, positive, and caring. Someone who will take charge of any opportunity to make the guest’s stay better than they had anticipated, ensuring their return. A friendly, efficient, and outgoing personality is critical for this position.
Requirements
- Knowledge of PMS Software.
- Ability to speak clearly and hear over the telephone.
- Must be able to lift to 25 lbs..
- 2 years of customer service experience .
- Well-organized and able to multi-task.
- Problem solver who thrives in a fast-paced environment.
- Able to maintain composure when dealing with difficult guests.
- Knowledge of rates, packages, discounts, and policies (cancellations)
- Must be able to stand for long periods of time.
- Excellent interpersonal and communication skills.
Nice To Haves
- Basic accounting knowledge would be an asset.
Responsibilities
- Assist guests with checking in/out of rooms if needed.
- Assist with guest questions and problems.
- Sell accommodations, services, and resort amenities.
- Maintain positive relations with participating lodging program homeowners.
- Answer phones in a professional and friendly manner.
- Promote resort mission statement, values, and guest service philosophies.
- Follow all emergency procedures.
- Consistently set up, maintain, and break down workstations.
- Operate cafe and shop duties daily ie: preparing coffee, etc.
- Stock and maintain adequate inventory in designated workstation.
- Perform quick and accurate credit card transactions with our guests.
- Other duties as assigned by lodging or resort leadership.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
