Mutuels Clerk

Lone Star Park•Grand Prairie, TX

31d•Onsite

About The Position

General Definition: Sells wagers on live and simulcast racing, handles large amounts of money with the ability to make change, cashes winning tickets, checks ID’s, and maintains an accurate cash balance. Explains wagering rules and company procedures in a friendly, ethical manner. Essential Job Functions: Greets patrons and communicates racing information as requested in a friendly, professional manner, including race results, reading programs, wagering advice, issuance of vouchers for self-service machines and giving instruction on how to place a wager. Quickly and accurately depresses corresponding numbered key of terminal in accordance with patron’s wager instructions and provides patron with ejected wager ticket in a timely manner. Accepts money and makes appropriate change. Accounts for all cashed or cancelled tickets and forwards to Mutuels Management and the Money Room for verification and reconciliation. Handles large sums of cash and maintains an accurate cash balance, and follows departmental cash handling procedures daily. Responsible for completing end-of-day cash and balance procedures. Checks for counterfeit bills in accordance with company procedure. Checks patron identification to determine minimum age requirement for wagering is met. Participates in meetings, training and other company-related activities as scheduled. Seeks out the assistance of a supervisor/management to address questions and concerns. Answers questions about wagering rules and policies when requested. Maintains a working knowledge of facilities, as well as special events, in order to advise patrons of the same, whenever possible. Assists other Mutuels tellers within the assigned area, as needed. Held accountable, to a high degree, for the accuracy and thoroughness of departmental records, monies and reports. Logs on and off terminal daily in accordance with departmental procedures. Follows all safety policies and procedures in accordance with company standards. Follows all company policies and procedures, including pari-mutuels wagering rules and Texas Racing Commission rules. Other duties as assigned.

Requirements

High school diploma or GED, or 2 year related experience and/or training; or combination 2 years of related experience and/or training is beneficial, but new clerks will still complete required Mutuels and company-wide trainings.
2 years accurate cash handling experience required
Able to perform each essential duty satisfactorily
Basic math and cash handling skills are highly important
Ability to maintain records and complete reports as required
Excellent oral communication skills required, including problem-solving and conflict resolution
Ability to interact positively with employees and the general public
Ability to enter racing details in terminal quickly and accurately
Ability to work with minimum supervision
Ability to prioritize, multi-task and be flexible with situations and assignments
Ability to work as part of a team, work with interruptions, and work with detailed information/data
Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions
Texas Racing Commission License (TXRC)

Nice To Haves

Knowledge of horseracing and/or pari-mutuel wagering is not required, but beneficial
Bilingual skills beneficial

Responsibilities

Sells wagers on live and simulcast racing
Handles large amounts of money with the ability to make change
Cashes winning tickets
Checks ID’s
Maintains an accurate cash balance
Explains wagering rules and company procedures
Greets patrons and communicates racing information
Provides wagering advice
Issues vouchers for self-service machines
Provides instruction on how to place a wager
Accurately depresses corresponding numbered key of terminal
Provides patron with ejected wager ticket
Accepts money and makes appropriate change
Accounts for all cashed or cancelled tickets
Forwards tickets to Mutuels Management and the Money Room
Completes end-of-day cash and balance procedures
Checks for counterfeit bills
Checks patron identification
Participates in meetings, training and other company-related activities
Seeks out the assistance of a supervisor/management to address questions and concerns
Answers questions about wagering rules and policies
Maintains a working knowledge of facilities and special events
Assists other Mutuels tellers
Logs on and off terminal daily
Follows all safety policies and procedures
Follows all company policies and procedures