Museum Associate (Visitor Services & Store)

Norman Rockwell Museum • Stockbridge, MA

23h • $19 • Onsite

About The Position

The Museum Associate works in Visitor Services and Museum Store and enjoys a variety of opportunities to interact with visitors in a welcoming environment. They are an integral part of making sure our visitors have an engaging and positive experience while visiting the museum! A desire to help people have great experiences, whether they are a visitor or a fellow staff member, is the most important qualification! 3 Days per week including 1 weekend day Available for 1 to 2 programs or special events per month, after hours

Requirements

• Personable with excellent communication skills.
• Work confidently, courteously, and efficiently in a busy environment.
• Comfortable using a variety of technology systems, and willing to help visitors engage with digital technology (Mobile App) while on campus.
• Enjoys interacting with customers and making recommendations.
• Desire to help people have great experiences.
• Interest in visual arts with a curiosity to learn about Norman Rockwell and Illustration art.

Responsibilities

• Greets individuals and bus groups, provide orientations and recommendations for different experiences guests can engage in while on campus
• Sells Studio, Gallery, and Tour experiences to visitors, and gain understanding of POS and reservation systems.
• Answers phones, direct calls, and provide guests with assistance with online bookings over the phone.
• Assists customers with their purchases by being familiar with Store Merchandise
• Aids as a cashier in the café, following all health & safety practices; willing to obtain TIPs Certification.
• Replenishes inventory, stock, and display merchandise in an attractive and neat manner.
• Explains the benefits of Membership to new visitors by being familiar with Membership options
• Assists with museum events and special experiences.
• Sets up daily engagement items and family activities on campus.
• Supports overall museum operations, and mission as well as safety policies to ensure the safety of the collections, staff, and facility.
• Other duties as assigned.

Benefits

• Part Time Staff receive a 12-month membership to the Norman Rockwell Museum, complimentary admission passes for friends & family, and a Staff Membership Card which provides you free admission to 40+ Museums/Arts/Cultural Attractions Organizations in Massachusetts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed