Multi-Office Operations Manager Outpatient Radiation Oncology

The Oncology Institute•Downey, CA

41d•$68,640 - $88,718

About The Position

Founded in 2007, The Oncology Institute (NASDAQ: TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge, evidence-based cancer care to a population of approximately 1.9 million patients, including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With over 180 employed and affiliate clinicians and over 100 clinics and affiliate locations of care across five states and growing, TOI is changing oncology for the better. At The Oncology Institute of Hope & Innovation, we believe that exceptional patient care starts with empowered leaders. As our clinic Operations Manager, you'll be part of a forward-thinking healthcare team that values collaboration, compassion, and continuous improvement. We offer the opportunity to shape high-performing clinical operations that truly impact lives - both for our patients and our staff. The Operations Manager serves as the operations leader for 2-4 radiation oncology clinic locations, and is responsible for all day-to-day operations of assigned sites to ensure that they are safely meeting all patient care objectives of The Oncology Institute. In addition to providing exceptional patient care services at your assigned locations, the office manager has the responsibility to ensure locations are adhering to OSHA regulatory standards, following all safety protocols, and managing patient care in a HIPAA compliant way to protect patient privacy. The Operations Manager has multiple direct reports including supervisors, front and back-office staff and is critical in ensuring their assigned clinic locations perform at or above defined operational, quality, and financial metrics.

Requirements

Exceptional written and verbal communication skills
Superior follow-up and follow-through abilities, ensuring that each task is fully completed
Comfortable holding staff accountable for their responsibilities and deliverables
Analytical thinking skills and the ability to exercise sound judgement when making decisions
Must be customer service-oriented and prepared to liaise with patients, their families and other care providers
Extremely organized and detail-oriented
Ability to delegate tasks as needed
Ability to spend extended periods of time sitting at a desk
Required: Bachelor's degree or equivalent educational background
1-3 years prior experience working in a clinical or healthcare setting
1-3 years of proven success in leadership roles
0-3 years in an operations manager role

Nice To Haves

Knowledge of a second language is an asset

Responsibilities

Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members
Partner in the recruitment, hiring and training of new staff members
Design and implement business strategies to help the clinic meet organizational goals
Manage staff by assigning and delegating tasks as needed
Develop protocols and procedures to improve staff productivity
Act as a liaison between patients, their families and additional care staff
Plan and manage the clinic's budget and approve payroll
Ensure that all policies and procedures function in accordance with state and federal laws
Supervise all clinicians and non-clinician teammates at your locations, and ensure they properly complete their daily responsibilities
Perform quarterly and annual performance evaluations on all direct reports, and review evaluations for indirect reports that are the responsibility of your supervisors