Multi- Family Property Manager

AION•Piscataway, NJ

About The Position

Under the direction of the Regional Real Estate Manager, the Real Estate Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. The Real Estate Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated.

Requirements

High School Diploma or equivalent, Bachelor’s degree or CPM highly preferred
At least 5-6 years property management experience
One-year supervisory experience
In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
Working knowledge of eviction law, Fair Housing mandates and other legal issues affecting property management
Excellent English communication skills, both verbal and written
Strong computer skills, especially in the Microsoft Office Suite, experience in Real Page preferred
Must be able to walk apartments and grounds, including steps and climbing stairs
Must be available to work weekends and holidays if required
Occasionally requires lifting 20 pounds or less
Valid driver’s license

Responsibilities

Oversee all financial performance of the property and work towards achieving budgeted NOI
Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
Ensure all Real Page data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees
Develop cost saving strategies in an effort to reduce budgeted expenses
Create annual operating budget and business plan with Accounting team and Regional Real Estate Director
Review financial statements in a timely fashion, working closely with the property accounting team members
Prepare variance report on a monthly basis
Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed
Recommend and oversee all capital improvements, deferred maintenance and upgrade programs
Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing
Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline
Serve as property representative in court proceedings, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions
Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans
Maintain on-going, in-depth knowledge of associated market
Evaluate and make recommendations for rental pricing
Ensure all residents are on a NAA lease
Monitor daily move-in/move-out property status reports
Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results
Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Complete a daily inspection of the property and market-ready units
Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
Supervise safety and risk management functions including coordinating monthly safety meetings
Review resident retention programs to meet residents needs and improve retention
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekend
Recruit and select team members by understanding and adhering to AION’s selection process policies and procedures
Train, coach, and mentor team members, working with the training department as well as providing on-going feedback
Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication
Generate employee schedules in e-time and audit missed punches
Provide ongoing feedback to team members
Provide recommendations for compensation adjustments, promotions, and terminations
Perform other duties as required