MSP RFP Consultant

Synergistic Systems Inc • Jersey City, NJ

1d • Onsite

About The Position

Our client, a large government agency is in need of an MSP RFP Consultant to lead the development and execution of a comprehensive Request for Proposal (RFP) process to engage a qualified managed services provider (MSP) for Enterprise IT Operations. This is an 18 month onsite contract position in Jersey City, NJ. You can come onboard as our W2 or Independent Contractor.

The selected MSP RFP Consultant will manage gathering information from critical IT service towers including Service Desk, End-User Computing, Server & Storage, Database Management, and Configuration Management Database (CMDB), all integrated with the organization's existing ServiceNow platform.

The MSP RFP Consultant will report to the Assistant Director responsible for leading the development and execution of a comprehensive Request for Proposal (RFP) process to acquire a qualified managed services provider for enterprise IT operations.

The MSP RFP Consultant’s primary objective is to develop a detailed, comprehensive RFP that will enable the organization to:
Identify and evaluate qualified managed services providers
Establish clear service level agreements and performance metrics
Define resource requirements including dedicated on-site personnel
Ensure seamless integration with existing ServiceNow infrastructure
Create a scalable framework for adding additional personnel as needed

Requirements

• Minimum 5 years of project management experience
• Demonstrated experience writing RFPs for IT managed services
• Strong understanding of ITIL frameworks and IT service management
• Experience with ServiceNow platform and have managed services integrations
• PMP or equivalent project management certification
• Compliance with relevant industry standards (HIPAA, PCI-DSS if applicable.)

Nice To Haves

• ServiceNow certification (CSA, CIS, or similar)
• ITIL Certification
• ISO 27001 or SOC 2 Type II certification
• Experience with enterprise-scale IT outsourcing transitions
• Knowledge of vendor management and contract negotiation
• Background in IT operations or infrastructure management
• Experience with change management and stakeholder engagement

Responsibilities

• RFP Development and Documentation
• Stakeholder Management
• RFP Process Management
• Vendor Evaluation Support
• Provide weekly status reports to project sponsor
• Conduct bi-weekly steering committee meetings
• Maintain project documentation in designated repository
• Respond to stakeholder inquiries within 24 business hours
• Escalate issues and risks promptly to project sponsor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed