MSO II

TRUE SKY FEDERAL CREDIT UNION • Oklahoma City, OK

6d

About The Position

Provide a single source of excellent service to serve our members with their financial needs. Proactively cross sells credit union products and services within the guidelines of the established performance program. Active participation to meet branch WIG program, lead measures, and commitments. Provide high quality service to empower our members and enrich their lives.

Requirements

• Three years to five years of similar or related experience.
• (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Responsibilities

• Meet or exceed the established individual loan and member branch WIG expectations. Accurately and confidently assisting members with all loan requests and utilize credit analysis to best serve our members.
• Receives and processes member financial transactions, including deposits, withdrawals, transfers and loan payments and balance cash drawer with 100% accuracy.
• Enthusiastically promote and cross-sell all Credit Union products and services to enhance our member’s financial well-being.
• Stay logged into the queues for maximum availability for the members. Maintain appropriate queue times, call ratio, call handle time, and call wait times; put work aside to assist waiting members.
• Open and service member accounts. Meet or exceed the established individual new accounts goals and member branch WIG expectations. Accurately and confidently assisting members with all member service requests.
• Adheres to “Great Service Guidelines” to deliver our commitment of providing high-quality service to empower our members and enrich their lives. Promote a positive culture by embracing and adapting to new technology and changes in the workplace.
• Performs other duties as assigned in a positive and team-oriented manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees