Member Service Officer (MSO)
About The Position
At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard. Tinker Federal Credit Union’s branches at our SW Oklahoma City branch has an immediate opening for a Member Service Officer (MSO)! This is an exciting opportunity to join one of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!
Requirements
- You must have a high school diploma or equivalent and two years applicable work experience in a closely related position is required. Financial institution experience is preferred.
- Applicable education levels may be eligible to satisfy experience requirements.
- Credentials to access Tinker AFB are not required before hire. TFCU will provide necessary paperwork to obtain credentials upon hire to access Tinker AFB
- Incumbent Bonding REQUIRED by TFCU’s chosen authority
- TFCU University certification required and completed
- SAFE Act registration required
- Complete and pass regulations training
- Great interaction, communication, and organizational skills
- Knowledge of TFCU history, code of ethics, products, and services.
- Knowledge of lending policies and procedures as well as privacy procedures, confidentiality guidelines and cash handling standards
- Knowledge of Reg. CC, Reg. DD, Reg. J, Reg. D, Reg. E, Reg. B and Reg. Z as well as knowledge of Equal Credit Opportunity Act, Fair Credit Reporting Act, Home Mortgage Disclosure Act, Internal Revenue Service (IRS) rules for Individual Retirement Accounts (IRAs) and National Credit Union Administration (NCUA) share insurance rules
- A passion for assisting customers and a sense of professionalism.
- Proficiency in Microsoft Office and use of basic, fundamental office equipment.
- Flexibility to work a variety of schedules including rotating Saturdays as well as reliable transportation to travel to various TFCU locations.
Nice To Haves
- Financial institution experience is preferred.
Responsibilities
- Assisting members with opening new accounts, taking loan applications and performing financial and non-financial transactions
- Serving members with various services provided at each branch, including but not limited to assisting with providing access to safe deposit boxes
- Assisting with training other team members on a variety of topics needed to perform their duties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
