MS ANALYST III - 76002851

State of Florida•Tallahassee, FL

13d

About The Position

This position will support the Bureau of Commercial Vehicle and Driver Services activities within the Division of Motorist Services. Under the direction of the Chief of Commercial Vehicle and Driver Services, the incumbent is responsible for being a liaison for the license plate agencies that issue International Registration Plan (IRP) credentials and managing the day-to-day bureau activities. This includes but is not limited to monitoring the license plate agencies for quality assurance, assisting with troubleshooting system issues, communicating with internal and external stakeholders. This position may assist with process improvement and governance activities within the Division of Motorist Services. This position is required to have a strategic focus and act as the primary liaison between the license plate agencies FLHSMV members, the tax collector community, and other stakeholders to manage related business endeavors.

Requirements

Ability to understand the needs of the business and its strategic direction.
Ability to evaluate business processes.
Ability to understand and evaluate business requirements.
Ability to document business requirements.
Ability to consistently meet deadlines and deliver high-quality materials in a very fast-paced environment.
Ability to plan, prioritize work assignments and multi-task.
Ability to organize data into logical format for presentation in reports, documents and other materials.
Ability to facilitate small to large groups of people at various organizational levels for the purposes of planning, problem solving, or strategy development.
Skill in the use of Microsoft Word, Project, Excel, PowerPoint, SharePoint, and other documentation tools.
Must have demonstrated the ability to multitask.
Must possess the ability to establish and maintain effective working relationships with others.
Must be a proven leader with excellent customer service skills.
Must have strong analytical, and problem-solving skills.

Nice To Haves

Experience in the International Registration Plan and International Fuel Tax Agreement.
Experience gathering and documenting business requirements.
Experience analyzing and mapping business processes.
Experience coordinating assignments requiring the collaboration of multiple individuals and/or cross-functional groups.
Experience using Microsoft Word, Excel, and PowerPoint.

Responsibilities

Being a liaison for the license plate agencies that issue International Registration Plan (IRP) credentials
Managing the day-to-day bureau activities
Monitoring the license plate agencies for quality assurance
Assisting with troubleshooting system issues
Communicating with internal and external stakeholders
Assist with process improvement and governance activities within the Division of Motorist Services
Act as the primary liaison between the license plate agencies FLHSMV members, the tax collector community, and other stakeholders to manage related business endeavors